Trip Report: Air Astana, Astana to Bishkek via Almaty (September 2024)

  Trip Report: Air Astana, Astana to Bishkek
comment below and let me know your thoughts :)

When traveling in Kazakhstan, there are generally three airlines to choose from when flying Kazakhstan - AirAstana, FlyArstan, and SCAT Airlines.  AirAstana is the more well-off and defined airline of Kazakhstan, with FlyArstan being their LCC arm.  SCAT Airlines has less of a defined reputation and is generally known for poor service, poor planes, poor on-time departures, and generally not as put together.  I wanted to fly from Astana to Bishkek and both Air Astana and SCAT Airlines offered service; however, given SCAT airlines reputation for delayed and cancelled flights I choose to book with Air Astana.  I did end up booking SCAT airlines for a domestic trip and that report can be found here.   

Air Astana is regarded as the national carrier of Kazakhstan and provides services to cities domestically, within the Central Asia region, as well as international destinations such as London, Frankfurt, and Istanbul.  They also have partnerships with many airlines and constantly win awards for their service and onboard product.  They are a full-service airline and as a result their fares are a bit higher than SCAT and FlyArstan, but they also provide more onboard services and have a better ontime and cancellation percentage.  Even though they are named Air Astana, their base is primarily in Almaty so the travel that I booked had me flying domestically from Astana to Almaty and then transferring to the international sector for Almaty to Bishkek.  Everything was booked on one ticket so I could check-in in Astana and receive both boarding passes and have my bags checked through to Bishkek.

The flight that I booked was scheduled to depart Astana at 10:30a, arrive into Almaty at 12:10p, and then depart Almaty at 16:35 and arrive Bishkek at 18:25.  The ticket that I booked came with a 23kg checked baggage allowance, 10kg hand luggage allowance as well as seat selection.  24hrs prior to the flight I was able to check-in online and receive a mobile boarding pass, and I went to the airport well in advance to check in my luggage and confirm my check-in.  Since Astana is still relatively small, and their base is primarily Almaty, checkin was smooth and quick as there was not a lot of rush.  Air Astana seems to have hourly or frequent flights between Astana and Almaty so I could have taken an earlier flight, but since I had to wait in Almaty it did not make much sense.  Once it was time to board, boarding was done in groups and was much more orderly and organized versus SCAT.  

Both sectors were operated by the same type of aircraft which was an Airbus A320 with a 3-3 seat configuration.  Both planes looked relatively new and modern and seat had a PTV screen, a magazine holder, a tray table, as well as a seatback pocket.  Once in the seat, the seats were relatively comfortable and felt newish, and had adjustable headrests, but the seat pitch was tight and thus there was a not a lot of legroom.  Once boarded, a safety video was shown on the TV screens and mood lighting was enabled for takeoff and landing.  The first flight segment from Astana to Almaty was 1hr45min and the second sector, from Almaty to Bishkek, was 50min.  Due to the difference in flight times, there was a difference in service onboard.

For the first segment, since it was a longer flight time, onboard service was conducted.  Complimentary water, juice, or coffee/tea were distributed along with complimentary sandwich and apple chips.  Later on, complimentary Kazakhstan chocolate were also distributed.  While these complimentary items were nice, these were the only items available as there were no additional items for purchase or request and no modifications.  There was no soft drinks available and there was no request for special meals/sandwiches.  Once the inflight service finished, most people went to watch something on the TV screens.  There were a variety of movies and TV shows and it was a decent selection; I am not sure the selection would cover their longer flights to London or Frankfurt.  We started the descent into Almaty, deplaned, and made our way over to the international section.

There are two sections at Almaty airport - one for domestic flights and one for international flights andit seems there are not many connecting passengers as staff and workers were somewhat confused when we would ask for directions or how to transfer; there were no real signs or markers.  Once we got to the international side, we were 3hrs early for our departure and the airport looked deserted and the staff unhappy that we arrived 'early'.  Since we already had our boarding pass, and looked like transits, we were allowed to proceed through immigration and security and wait for the connecting flight.

The connecting flight was also operated by the same type of aircraft with the same layout and features.  The only difference is that given the short flight time a bottle of water was already at each seat, but that was the only service item offered during this flight.  Due to the short flight time, once we reached cruising altitude it was already time for descent and landing into Bishkek.  Overall, it was an interesting experience with Air Astana.  You can tell they are a full service airline and their interior, their attitude, and their overall presence reminded me of Delta.  For Air Astana, their onboard product was nice and they offered more amenities but there was also some hiccups.  The seat pitch was tight and even the domestic sector towards the end felt like a struggle to seat in the seats.  The transfer process was not smooth and definitely needs some work.  Finally, there should be an option to provide dietary and/or religious restrictions to the complimentary items so that everyone is able to enjoy.

Trip Report: AirArabia, Sharjah to Almaty; Bishkek to Sharjah (September 2024)

 Trip Report: Air Arabia, Sharjah to Almaty; Bishkek to Sharjah
comment below and let me know your thoughts :)

I wanted to travel from Pakistan to Central Asia on a visit to Kazakhstan and Kyrgyzstan.  In looking for options, online searches came back with FlyDubai but there was a really long layover in Dubai which did not seem appealing so I continued to look and that is when I looked into FlyJinnah and AirArabia.  I have reviewed the FlyJinnah portion in a separate review (found here) as for this review I will forcus on the AirArabia portion.  AirArabia is a low-cost carrier based out of Sharjah in the UAE (Sharjah is the Emirate located next to Dubai).  They had a big network covering AirArabia Middle East, AirArabia Marob, and now FlyJinnah covering Pakistan.  Because they are all part of the AirArabia family, you can book multiple sectors and connecting flights on one ticket.  Even though I was flying FlyJinnah + AirArabia, I could and did book my travel on AirArabia's website and selected the flight in which the Pakistan to Sharjah and Sharjah to Pakistan flights were to be operated by FlyJinnah and the Sharjah to Central Asia flights operated by AirArabia.  

 

AirArabia is a low-cost carrier meaning the base ticket includes a personal pack plus a carry-on, everything else needs to be charged for.  I choose to pay for my seats as I prefer certain seats on the plane and I paid for luggage.  The seat costs were not bad and I was able to get an aisle seat near the front of the plane for not a high cost; the luggage charge was also not that high and included a checked bag of 30kg which is a generous portion.  Once I booked my ticket, I could use the same confirmation code on either site to manage my booking.  This review will be a compilation of my two flights on AirArabia - from Sharjan to Central Asia and from Central Asia to Sharjah - as both were operated by the same aircraft and both had a similar experience.  For the check-in experience, I only experienced AirArabia check-in on the outbound.  I arrived at the airport 3-hours in advance to ensure check-in went ok; the process was chaotic with little organization but I received both boarding passes and my luggage was tagged to my final destination.  I had talked about some of the security and other issues that I had experienced on my flights with FlyJinnah, and some of the issues continued with my flight on AirArabia.   

AirArabia's policy is that boarding is supposed to be in groups, starting with the rear of the aircraft.  As was my experience with FlyJinnah, on AirArabia for both sectors this was only mildly adhered to as once the plane got halfway full everyone was allowed to board to ensure an on-time departure.  Both operating aircraft was an Airbus A320 which had a cabin laid in a 3-3 seat layout.  Both flights were not completely full so the chaotic boarding ended, manual safety demonstrations commenced, and we pushed back for an on-time departure.  The seats itself were basic and decent for a low-cost carrier, not padded seats but there was decent amount of legroom.  For both sectors I luckily had the entire row to myself but if there was another passenger next to me, that could be uncomfortable as the seat width was narrow.  For both sectors, the flight time was a bit over 3hours and after the second/third hour you got to feel the uncomfortableness of the seat.  On both sectors, most of the announcements were done by prerecorded statements which were done in Arabic and English.  On both sectors, the attendants seemed not interested nor caring in neither their job.  For my low-cost carriers, paying for a seat is big business so many are strict as to ensure passengers do not sit in a sit they did not pay for; this was not the case with AirArabia.  On both sectors, many passengers who had not paid for seats and thus were allocated seats in the back moved up in the middle of the flight to the front of the plane where seat selection came at a costs.  

As detailed earlier, AirArabia is a low-cost company which means there is no inflight complimentary service.  You can preorder meals and drinks, and certain upgraded tickets come with meals, but generally everything is buy on-board.  As soon as we reached cruising altitude, the FA's came down the aisle for you to purchase snacks or drinks.  My first flight departed at 9pm so coming by within the first hour of the flight made sense; the return flight left at 3am so most of the passengers were sleeping.  Instead of waiting until the end to conduct the service, thus ensuring more revenue, the FA's came around at the beginning when most passengers were sleeping.  Also, service was only conducted once and within the first hour even though both sectors were 3hr+; other low cost carriers would've come back towards the end of the flight to increase revenue and purchase of items.  Despite it being a low-cost airline, complimentary entertainment was provided through streaming to your device.  Once you connected to the internet, you can stream movies, TV shows, and other programs for free.  Other airlines also showed a flight map, the inflight menu, or other items when you are connected to the entertainment but AirArabia only had the entertainment. 

Overall, how was my experience on AirArabia?  Similar to FlyJinnah, it was not very good.  Positives were that you are able to book multi-country journeys on one ticket and there was no issue with that.  Another positive was the consistent product with similar planes, similar seats, and similar service.  Last positive was that complimentary entertainment was provided which is a nice gesture for a low-cost carrier.  Negatives were the lack of support/padding on the seats, the lack of attention from the FA's, and generally the chaotic boarding and nature of how the airline operated.  Did we depart ontime, yes; did I and my baggage make it to my destination, yes.  Was it comfortable, definitely not.  For this route, I had a choice between AirArabia or FlyDubai; AirArabia was less expensive and had less overflight time but if I had to choose again, I would probably choose FlyDubai as they seem less chaotic and better overall product.

Trip Report: FlyJinnah, Lahore to Sharjah; Sharjah to Islamabad (September 2024)

 Trip Report: FlyJinnah, Lahore to Sharjah; Sharjah to Islamabad
comment below and let me know your thoughts :)

I wanted to travel from Pakistan to Central Asia on a visit to Kazakhstan and Kyrgyzstan.  In looking for options, online searches came back with FlyDubai but there was a really long layover in Dubai which did not seem appealing so I continued to look.  That is when I looked into FlyJinnah and AirArabia - FlyJinnah is a new Pakistani-based airline which was started in partnership with AirArabia.  They use AirArabia planes and their branding is in the AirArabia style, and recently FlyJinnah started flying to Sharjah which is the hub for AirArabia.  Because FlyJinnah is part of AirArabia, you can book connecting flights for both airlines on each other websites.  I booked mine on AirArabia website and selected the flight in which the Pakistan to Sharjah and Sharjah to Pakistan flights were to be operated by FlyJinnah and the Sharjah to Central Asia flights operated by AirArabia.  I will focus on the FlyJinnah portion here as I will have a separate post for the AirArabia portion (found here).

Because they are both part of the same AirArabia organization, you can book the FlyJinnah portioneither on FlyJinnah's site or AirArabia's site.  Both sites look similar and you can book the same itinerary, including connecting portions, on both sites.  I choose to book my travel on the AirArabia site because of trust of sites as well as currency conversions (AirArabia charges in Dirhams while FlyJinnah charges in Pakistan Rupees).  In  booking my journey, the portion from Pakistan to Sharjah and from Sharjah to Pakistan was to be operated by FlyJinnah.  Both are low-cost carriers so the base ticket includes a personal pack plus a carry-on, everything else needs to be charged for.  I choose to pay for my seats as I prefer certain seats on the plane and I paid for luggage.  The seat costs were not bad and I was able to get an aisle seat near the front of the plane for not a high cost; the luggage charge was also not that high and included a checked bag of 30kg which is a generous portion.  Once I booked my ticket, I could use the same confirmation code on either FlyJinnah and/or AirArabia to manage my booking.

This review will be a compilation of my two flights on FlyJinnah - from Pakistan to Sharjah and from Sharjah to Pakistan.  Both were operated by the same aircraft and both had a similar experience.   For the check-in experience, I only experienced FlyJinnah check-in on the outbound as for the return I connected to FlyJinnah.  For the outbound, I could check-in either on the FlyJinnah or the AirArabia site, but after check-in I was only able to get the AirArabia boarding pass and I would need to check-in at the counter for the FlyJinnah portion.  I proceeded to the airport and was able to check-in, receive my boarding pass, and get my bags tagged all the way to my final destination.  At the check-in counter, I saw a lot of passengers being 'upgraded' for free even though they did not pay for the seats; this does not seem like a good practice for a low-cost airline and it was the first of many issues that I noticed throughout my flights with FlyJinnah.

Boarding for both FlyJinnah sectors were chaotic.  Boarding was supposed to be in groups starting with the rear of the aircraft but for both sectors this was only mildly adhered to as once the plane got halfway full everyone was allowed to board to ensure an on-time departure.  Both operating aircraft was an Airbus A320 which had a cabin laid in a 3-3 seat layout.  Both the outside and inside of the plane resembled AirArabia; the only markings of FlyJinnah were the seat covers and the boarding pass.  Both flights were not completely full so the chaotic boarding ended, manual safety demonstrations commenced, and we pushed back for an on-time departure.                                                                                                              The seats itself were basic and decent for a low-cost carrier.  The seat was not very wide nor very padded but there was decent amount of legroom.  For both sectors I luckily had the entire row to myself but if there was another passenger next to me, that could be uncomfortable as the seat width was narrow.  For both sectors, the flight time was a bit over 3hours and after the second/third hour you got to feel the uncomfortableness of the seat.  On both sectors, most of the announcements were done by prerecorded statements which were done in Arabic, English and Urdu.  On both sectors, the attendants seemed not interested nor caring in neither their job nor the safety nor security of the plane nor passengers.  On both sectors, basic safety and security standards such as ensuring everyone had their seatbelt on for takeoff and landing or ensuring the seat was upright were not adhered to; on both sectors the lavatory was not maintained in terms of cleanliness nor restocking even though the FA's were conversing in the galley right next to the lavatory.  Also, seat selection in the front came at a higher cost and most other airlines would prevent passengers from changing seats for both safety as well as monetary reasons; FlyJinnah did not seem to care as midflight many passengers moved up as they saw empty rows and seats near the front.

FlyJinnah, similar to their parent company AirArabia, is a low-cost company which means there is no inflight complimentary service.  You can preorder meals and drinks, and certain upgraded tickets come with meals, but generally everything is buy on-board.  As soon as we reached cruising altitude, the FA's came down the aisle for you to purchase snacks or drinks. Even though they were supposed to accept card, they preferred cash and even though it was over a 3hr flight, they only came by within the first hour to sell items; other low cost carriers would've come back towards the end of the flight to increase revenue and purchase of items.  Despite it being a low-cost airline, complimentary entertainment was provided through streaming to your device.  Once you connected to the internet, you can stream movies, TV shows, and other programs for free.  This was a great option and the selection was actually very good so this was a plus point for FlyJinnah.  Other airlines also showed a flight map, the inflight menu, or other items when you are connected to the entertainment but FlyJinnah only had the entertainment. 

Overall, how was my experience on FlyJinnah?  Not very good, especially since they are a new airline and new airlines are generally better.  Positives are that you are able to book a journey on FlyJinnah and AirArabia on one ticket and there are seamless and hassle free transitions between the two.  Also, the complimentary entertainment was also a nice gesture.  Negatives were the lack of support on the seats, the lack of attention or detail to safety and security, the lack of caring by the FAs for their job or towards the passengers, and the chaos of boarding the flights.  As I stated before, my options for this sector were either FlyJinnah + AirArabia or FlyDubai and if I had to choose again, I would probably choose FlyDubai.

Trip Report: SCAT Airlines, Almaty to Astana (September 2024)

 Trip Report: SCAT Airlines, Almaty to Astana
comment below and let me know your thoughts :)

I was traveling domestically in Kazakhstan and needed to fly from Almaty to Astana.  There are generally three airlines to choose from when flying Kazakhstan - AirAstana, FlyArstan, and SCAT Airlines.  AirAstana is the more well-off and defined airline of Kazakhstan, with FlyArstan being their LCC arm.  SCAT Airlines has less of a defined reputation and is generally known for poor service, poor planes, poor on-time departures, and generally not as put together.  I was going to fly AirAstana from Astana to Bishkek via Almaty (check out the review here), and FlyArstan did not operate a flight on the day I wanted to travel so I decided to book a flight with SCAT Airlines.                                                                                                            SCAT Airlines is an airline which operates domestic as well as regional flights from Kazakhstan, but their operations and flight timings are limited meaning they may only operate one or two times a day or week for that sector.  For the sector and date I was flying, there was either a morning flight or an evening flight between Almaty and Astana so I decided to book the evening flight.  I booked my flight directly through the SCAT website for a couple of reasons: 1) I wanted to ensure the flight option I selected came with a checked bag, and 2) sometimes when I have booked on third-party sites the ticket does not always translate and that can be an issue especially if there are cancellations and/or delays.

The flight that I booked was scheduled to depart Almaty at 5:25pm and arrive Astana at 7:05pm with a scheduled flight time of 1hr40min.  The ticket that I booked came with a 23kg checked baggage allowance, 10kg hand luggage allowance as well as seat selection.  The operating aircraft was scheduled to be a Boeing 737 with a 3-3 seat configuration.  24hrs prior to the flight I was able to check-in online and receive a mobile boarding pass, and I went to the airport well in advance to check in my luggage and to confirm the flight was going to be operating that day (I had heard of SCAT canceling a lot of flights).  There were a lot of people at the check-in desk and it was very chaotic but everything was checked in and I went to security and the gate.  Even though the gate was assigned, we were not allowed to go near the gate until the flight was ready for boarding; so it was a lot of waiting in cramped and uncomfortable seating until the boarding time.  Once the boarding announcement was made, it was a 'come one, come all' boarding with no clear instructions nor order.

The operating aircraft was a Boeing 737 with a 3-3 seat configuration.  The plane looked like an outdated Southwest plane and there had been little to no updates to the plane.  The seats were changed but they were not updated and the seats were old, uncomfortable, offered little to no legroom, and some were broken so the back had some recline while others it was hard to recline.  Scheduled departure time was 5:25pm and to my surprise the aircraft was boarded and we pushed back on time; I say to my surprise because literally every other SCAT flight that day from Almaty was delayed by a minimum of 3-4 hours.  Manual safety demonstrations were done and then we taxied and took off for Astana.

Once airborne, the inflight service commenced.  SCAT is a low-cost airline which includes buy-onboard so first the flight attendants came through offering items for purchases.  Once that was concluded, they came back and offered complimentary bottles of water; it was a nice touch and that was the only thing complimentary offered.  After that, it was up to the passenger to bide the time as there was no wifi nor no inflight entertainment.  Many passengers reclined their seat to nap, but since the legroom was already tight having them reclined basically put the front passenger in the rear passengers lap.  Flight time was 1hr and 25min and after a bit we started our descent into Astana and concluded the journey.                                                                                                                        Overall, it was an interesting experience with SCAT.  I am glad the flight took off and landed on time and they got me and my luggage safely to Astana.  Was it the best airport or onboard experience I have had, definitely not and I can see where the criticisms come from.  Also, have experienced Air Astana on the return and seeing what a difference both on the ground and in the air they can be; I can see more of the criticism and difference.  However, there sometimes can be a significant price difference so if you know what you are getting into then you can deal with it for a short domestic flight.  I would definitely not recommend it for anything international nor longer flights though.  

Trip Report: Sun Country Airlines, New Orleans to Minneapolis (July 2024)

Trip Report: Sun Country Airlines, New Orleans to Minneapolis

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I was traveling to Minneapolis from New Orleans and generally there are two options available - either Delta or Sun Country Airlines.  I have flown Delta but have never flown Sun Country and was curious to decided to try them out.   From New Orleans, Sun Country flies one flight a day and the timings change; luckily for me the day I wanted to fly out they flew in the evening at the exact same time the Delta flight was heading out.  When I did research, Sun Country is a leisure-based airline that operates mainly to vacation and leisure destinations so I was not sure what to expect when booking the ticket or when onboard.  

You can book the ticket either through the website, the app, or directly at the airport.  When I booked online, the website and the options reminded me of ULCC, Spirit and Frontier, as there was a basic charge for the ticket and then there were fees for everything else from the carry-on to selecting your seat.  If you book online, they charge a 'passenger convenience fee' which can range in price, and online research said you can avoid this fee by booking at the airport yet no one could tell me if you could book the bundle of seat + carryon at the airport.  I paid for the bundle and the total for everything for my one-way flight was $110 which was a very good price.                                                                                                                                                          24-hours prior to my flight I checked in online and received my boarding pass so when I got to the airport I went directly to my gate.  The plane had just come from Minneapolis and was turning around to go back; and boarding was done by groups but the process was slow and more akin to leisure carriers rather than ULCC carriers.  The operating aircraft was a Boeing 737-800 in a 3-3 seat configuration.  The first couple of rows were premium seats which contained more legroom and complimentary snacks during the service.  The remaining aircraft was in a standard 3-3 configuration with slimline-esque seats but they did have a recline and an adjustable headrest.  The seats were basic as there was a literature compartment up top, a tray table underneath, a pocket below that, and USB ports were available below the seats.  There was no seatback entertainment but you could connect to the wifi to stream movies, TV shows, and audio (there was no moving map no flight path so you could not figure out where you were).

Even though we were boarded ahead of the pushback time, there was no rush from the staff to close the door and depart early; again their attitude and pace of movement was more akin to leisure carriers versus ULCC even though their booking and other items were similar to ULCC.  We pushed back, manual safety demonstrations were conducted, and we took off for Minneapolis.  Once we reached our cruising altitude, the in-flight service commenced.  Sun Country offers complimentary drinks including soda, water, tea and coffee but everything else needs to be purchased onboard; premium seat members did receive a complimentary pack of snack but also had to purchase everything else.  The complimentary drinks were a nice touch and akin to leisure carriers, but not giving a snack and having a buy-on-board was more like ULCCs.  After the service finished, the FA's were rarely seen in the cabin for the remainder of the flight; no additional water nor trash collection was conducted and they only came back once they were preparing the cabin for landing. 

The remainder of the flight was uneventful and you could pass your time watching entertainment onyour screen, sleeping, or staring out the window.  The seats were decently comfortable but started to get uncomfortable towards to the end of the flight.  The legroom was also decent and similar to what you would find on a leisure carrier and not that of ULCC.  Once we landed there was no rush to get to the gate or deplane as fast as you can, instead there was a leisure pace to deboarding.                                                                                                                                                                                                                                                After my experience, I am perplexed with Sun Country Airlines.  Part of their model resembles ULCC - from paying for seat selection, carry-ons and snacks - while other aspects resemble a leisure carrier - complimentary onboard drinks, decent legroom and being able to recline your seat.  It was an interesting but uneventful flight and got me to Minneapolis on time (the Delta flight that was scheduled to leave about the same time left early and got to Minneapolis early as well).

Trip Report: AZAL Airlines, Lahore to Baku (May 2024)

  Trip Report: AZAL Airlines, Lahore to Baku

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I was in Pakistan and looking for a place to travel so was looking at direct flights from Lahore.  Recently, AZAL Airlines started direct flights from Lahore to Baku and Azerbaijan has been on my list so decided to check out the airline, the city and the country.  I booked my ticket online through the AZAL website directly and since AZAL is a full-service airline, each ticket came with a free seat selection, complimentary meals as well as complimentary 23-kg checked baggage.  You could add additional baggage online if needed (I did need it and it was convenient to have this process done online prior to the airport so that airport check-in is easier).  During the booking process, I was able to select my seat - there were regular seat selection as well as priority seat selection; later on I figured out these were exit row as well as in the front of the plane seats that required costs to select them. 

The flight was scheduled to depart at 2am and arrive into Baku at 5:40am and was to be operated by an Airbus A319 for a flight time of 4 hours.  The flight only 2-3 times a week so its essential to make the flight.  I got to the airport 3-hours in advance, quickly checked in and received my boarding pass, and went to the gate.  Boarding was to commence at 1:15am but it started late and was a bit chaotic but we ended being boarded for an on-time pushback.  The plane is an Airbus A319 with a small business class upfront in a 2-2 configuration and economy in the back in a 3-3 configuration.  The first 3 rows of economy as well as the exit row were designated as premium - so even though some of them sat empty they would not allow people to move there unless they paid an upgrade.  There was a family separated and instead of rearranging seats to get the family to sit together as well as accommodate other passengers, the airline insisted everyone take their assigned seats and kept the family separate throughout the entire flight!

The seat itself was basic as it had an adjustable headrest, a tray table, as well as a storage pocket but that was it.  There was no USB nor charging ports and no additional amenities.  The legroom was decent, not great but not terrible, and the seat comfort was ok for the first 2 hours but then it got uncomfortable afterwards for the remaining two hours.  Service onboard was average as they were not mean but were not nice, and communication in English was definitely an issue.  AZAL provides a complimentary meal on all their flights - and that is a nice gesture especially in today's time.  You can preorder special meals based on religious and/or dietary restrictions.  On this leg, one meal service was going to be conducted; we took off on-time and it was a late night flight so instead of serving the food quickly and letting people sleep, or letting people sleep and then serve food before we landed into Baku, the airline decided to keep the cabin dark for an hour, let everyone sleep, and then an hour after takeoff start the meal and drink service.  It was a really odd choice and after the meal service coffee and tea were offered, and again that took a while so hour 2-3 of your flight was taken up by the meal service.

The meal provided was basic but decent and for my special meal included a salad, fresh fruit, the main dish, as well as a piece of bread.  The main meal was a smaller portion but decent for the 4-hour flight but was a bit bland and needed some flavor; the bread was not warmed but was decent.  Complimentary drinks, including alcoholic drinks, were served and coffee and tea were offered afterwards.  After the meal service, the lights were turned off again for the remaining flight time to do what you wanted.  They did have screens above that showed the flight map, and you could connect to the entertainment system on your own device.  The entertainment system was present but extremely limited as it only offered a handful of movies and other programs; it was basically bring your own entertainment. We landed in Baku on time and quickly exited the plane and cleared through customs and immigration.

I took AZAL again when flying between Baku and Tbilisi and the overall experience was the same but there were a couple of differences.  The plane operating this route was an Embraer E190 and it was newer so the seat pitch and comfort were better; all regional flights operate out of Terminal 2 which is the older terminal and you can definitely feel that; and the Embraer did not have the 'stream to your device' entertainment option.                                                                                                                                                                    In the end, it was an average and basic flight was AZAL.  There are some things that were good including the price which was not expensive, each flight took off and landed on-time, the complimentary seat selection and luggage allowance, and the complimentary meals and service on both flights.  Service could have been better but airlines within this region are not known for their service; generally if they get to your destination on time in a clean and comfortable space then they did their job and AZAL does the job.   

Trip Report: Breeze Airways, Raleigh/Durham (RDU) to New Orleans (February 2024)

 Trip Report: Breeze Airways 

Raleigh (RDU) to New Orleans (MSY)

comment below and let me know your thoughts :)

I needed to fly to Raleigh/Durham to New Orleans and previously there were no non-stop flights as you had to connect somewhere; however, recently a new airline started a direct flight between RDU and MSY so decided to try them out.  Breeze Airways is a relatively new airline primarily operating Embraer 190's and Airbus A220s.  They fly to relatively smaller and/or secondary airports and generally have less frequency than the mainline carriers.  One of their founders in the same person who started jetBlue so they seem to be a mix between that airline and low-cost carriers.  They have a base fare which includes a personal item only and then charge for everything else, but they have termed themselves the 'nice airline'.

Between Raleigh and New Orleans, Breeze is the only carrier that operates a direct flight between the two cities and currently operates this with an Embraer 195 (the airline is currently awaiting the A220 and will fly all routes with that aircraft once delivered).  The flight was originally scheduled to depart at 4:08p and arrive into New Orleans at 5:27p for a scheduled flight time of 2hr and 19min.  As stated earlier, the base fare only includes a personal item and the base fare is relatively inexpensive.  You can add seat selection, personal carry-on, and checked baggage separately or you can bundle them together.  I was going to add seat selection and personal carry-on and when I looked at the individual fare vs the bundle, the bundle was less expensive and offered better seat selection.  Therefore, I went with the 'Nicer bundle" which included extra legroom seat, personal carryon as well as a checked bag.  Even with the bundle, the total costs for my ticket was $120.  I booked my flight through the app and when you book online you automatically get enrolled with Breeze points, the Breeze frequent flyer program.  I had previously booked a flight but then cancelled and was able to get a full refund, but still collected Breeze points for signing up; I was able to use those points for this flight and make my overall costs less!

About 2 weeks prior to departure, I received an email stating that there was going be changes to the flight time - my flight was now going to depart and arrive one hour earlier than scheduled; the new departure time would be 3:08p with a boarding time of 2:30pm.  Breeze offered to either accept the change, or cancel the itinerary for a full-refund; I accepted the change and modified my schedule accordingly.  Check-in was easy through the app and I obtained my boarding pass 24-hours prior to check-in.  As Breeze is a new airline, and they have less frequency on this route, so their planes tend to be late or cancelled more often; and this can cause issues sometimes they are the only ones providing this flight service.  I checked the Breeze app and the previous day the flight was delayed by over 5hrs - also alarming was that Google Flights and FlightRadar showed my flight as being cancelled.  I immediately contacted customer service - Breeze does not have a phone number but rather provides support through chat, SMS, as well as Facebook Messanger.  I contacted them through FB Messanger and they responded within 30mins stating that my flight was scheduled ontime.

Flight MX331 operates New York/Islip to Raleigh and then Raleigh to New Orleans with only enoughtime to turn the plane around in Raleigh between flights.  The inbound flight arrive on-time but there was only one Breeze attendant at the gate; they had to handle the incoming flight as well as the outgoing flight and they were not the most efficient; this meant that boarding which was supposed to commence at 2:30pm did not and there was no announcement and no one to answer questions.  Once they finished deplaning and assisting the inbound aircraft, they came back basically to start boarding the outbound flight; communication and details could definitely be better as there was at least a 20-30min delay with no notice.                                                                                                            After preboarders, boarding was done by zone and with the 'Nicer' bundle you get Zone 1 boarding; also with this bundle I was able to select the extra legroom seat and was able to select 1C which is the first seat and a bulkhead seat.  The flight was operated by an Embraer 195 which is a smaller plane in a 2-2 section; you could feel the smallness of the plane as you entered since the height is smaller and the overhead bins are larger.  The overhead bins could fit a personal carryon as well as a roll carryon, but the flight was extremely full so it took some maneuvering to get everyone's bag onboarded.  Once boarding was complete, the doors were closed, manual safety demonstrations were done, we pushed back and departed Raleigh 20 mins behind schedule.                                                                                                                                                 

The plane is configured in a 2-2 layout.  I was in the bulkhead seat which meant that there was lots of legroom but the seat was narrower than I had expected.  From what I could tell, the seat width and comfort on the bulkhead seat was the same as the other seats but the seat pitch and legroom were different.  As I said, the seat was somewhat narrow and I am not sure if that is the seat or the Embraer aircraft; also, the seat comfort was decent for the short flight but not sure if it would comfortable for a longer flight.  Flight time ended being 1hr 45 mins and after levelling off, the inflight service started.  As with all low-cost carriers, most items are available for purchase including drink and food boxes.  Those were first offered and then complimentary water and hot tea were offered for no charge; that is something different and many passengers were not expecting that.  Breeze did offer wifi on the plane in which you could access the complimentary entertainment - the entertainment options were extremely limited as they offered 4 movies and 4 tv shows and both were extremely old or odd selections; however, they were available and they were complimentary.  I did not see wifi packages for offer nor was texing or messaging options offered.  Once the service completed, passengers found various time to occupy their time until we landed in New Orleans.

Overall, it was an interesting flight with Breeze.  The airline concept of a combination between low-
cost carrier with charging for everything but with a better, 'nicer' attitude seems to be an interesting concept.  The fare I paid, which included everything, was very inexpensive and made the flight more attractive.  The service on board was also great as some the FA's looked like they were really enjoying their job (unlike FA's on some of the mainline carriers).  The downside is the lack of frequency, the lack of consistency of on-time departures, and the lack of communication of delays.  Would I go out of my way to take Breeze, no; would I fly Breeze again if they offered the flight route that I wanted to take, absolutely! 

Trip Report: KLM Royal Dutch Airlines, Milan to London via Amsterdam - Business Class (December 2023)

 Trip Report: KLM Dutch Airlines, 

Milan to London via Amsterdam Business Class 

comment below and let me know your thoughts :)

I wanted to travel from Milan to London and when I looked online, there were not a lot of direct options so looked for connecting options.  Each time I travel, I am also looking for the best options and looking at points redemption versus payment, and in this search I found I could redeem Delta Skymiles points to get an intra-European business class ticket on KLM from Milan Malpensa to London Heathrow via Amsterdam.  I booked the ticket through Delta using my Skymiles points and then contacted KLM to confirm the booking and obtain the KLM booking reference number.   Once I had the KLM booking number, it was somewhat easy to manage my booking through the KLM app as well as through customer service. 

My flight was from Milan to London Heathrow via Amsterdam.  The first flight was approximately 1h55min while the second flight was 1hr20min and with an originally layover of 1hr30min.  Both sectors were flown by Boeing 737 and both were in 'intra-European business class' which means that the seats are the same as the rest of the plane with extra legroom and the middle seat blocked off.  As part of business class, both sectors included complimentary meals.  The experience on both sectors were similar so I will combine all experiences into one review.                                                                                                                                                                                    Our flight was scheduled to depart Milan at 4:55pm.  We had both Business Class access as well as Sky Priority status so we were able to use that check-in as well as fast track security; although there were not many people in check-in line so either line would have been fine.  The business class lounge in Milan was through a third party and the lounge was small but decent and had complimentary soft drinks, water, alcoholic beverages, as well as a wide variety of snacks and small foods.  The drinks were plentiful and the snacks were decent enough to fill you up but not to overstuff.  There was also complimentary wifi.  During the layover in Amsterdam I was able to try out the renovated KLM Crown Club.  The club was massive with lots of seating but also lots of people.  The food was disappointing as it was minimal snacks and I expected better quality and quantity of food from a lounge in the airlines home airport (in face, the food on the plane was better than the food in the lounge).  The drinks were weak and not good either; overall it was a disappointing experience in the Crown Club in Amsterdam.

KLM has a departure time and a scheduled boarding time and for both flights, the flights were delayed and boarding time came and went without any communication.  Boarding is to be conducted by groups, with Business Class and Sky Priority in Group 3 but each time boarding was chaotic and many people were unsure which group was going when.  There was a lack of communication and order during the boarding and regarding any delays.                                                                                                                                                                                    Once onboard, both planes were laid out in a similar fashion as they were both Boeing 737-800.  Both were in a 3-3 configuration and as mentioned above we were in 'European Business Class' which meant that the seats were standard but there was extra legroom and the middle seat was blocked.  The major difference was that the Milan to Amsterdam sector was operated by a newer plane with newer seats while the Amsterdam to Heathrow sector was operated by an older plane with the old style seats.  The newer seats were more slimline and thus had less padding but were more efficiently designed.  The older planes had a bit bigger seats but the wear and tear had made them uncomfortable towards the end.  

Both seats were designed in a similar fashion with the updated ones having somewhat more modern features.  Both featured a tray table as well as pocket underneath, and neither had a monitor.  The older plane's tray table was a standard tray table while the newer plane had a bi-folded table.  The newer plane had a USB port on the back of each seat as well as plugs underneath the seat; the older plane only had plugs underneath the seats. The newer plane had a literature pocket on top as well as while the older plane did not have this.  Neither plane had wifi nor stream to your own device entertainment, which meant that you had to bring your own entertainment or occupy yourself.                                                                                                                                                                                            In Business Class, KLM offers a complimentary meal as well as complimentary drinks, including complimentary alcoholic drinks.  The meals come in prepared boxes and cannot be modified - ie no special meals can be ordered nor requested and there is only one option for the meal choice.   Prior to the meals, a warn nuts and a menu card was handed out explaining the meal box along with a berry burst drink, which apparently is very popular but after trying it, is an acquired taste.  Due to the short flight time, once airborne the meal boxes were served immediately.  The meal boxes contained a main meal which was vegetarian and included a veggie protein with a salad and another box containing dessert; warm bread and your choice of drink were served afterwards.  The quantity of the meal box was sufficient for the short-duration of the flight, and as I said earlier the quality of the food was better than expected.  I tend to not enjoy airplane food, as most of them are not good, but this food was actually good quality and taste and in fact the food in the plane was better than the food in the lounge.

We landed in Heathrow late as we departed late and even though we had business class tags and sky priority tags, our luggage did not come out first but rather came out in the middle.  Overall, it was a mixed bag experience with KLM.  I haven't flown with KLM for over 20+ years so I was unsure as to what to expect.  Positives were the better-than-expected quality of food that was given and the average seat quality and pitch.  Negatives was the lack of wifi and/or entertainment provided, a lack of customer service nor attention even paid to business class passengers, lack of communication regarding delays, and finally confusion and lack of order regarding boarding.  

Trip Report: British Airways, Geneva to New Orleans via London (July 2022)

 Trip Report: British Airways, Geneva to New Orleans via London
comment below and let me know your thoughts :)

I had to travel to Europe in Summer 2022 and was trying to find different ways to travel.  At the time of booking, the best method was utilizing miles so on the outbound I used Star Alliance miles and on the return I used OneWorld miles on British Airways from Geneva to New Orleans via London.  I am based out of New Orleans and British Airways had recently started direct service to the city so I was excited to travel on this route.  

As I said, I booked my travel using miles on American Airlines's website.  It is very easy to book awardtravel through AA's website and I have previously booked many oneworld partner flights through AA.com (in fact, I booked a SriLankan flight on AA.com and it was very simple).  This flight was no different and I booked the British Airways flight from Geneva to London and from London to New Orleans.  Once the flight was booked, I called British Airways to manage my flight including seat reservations and special meal request.  When I had originally booked my flight, premium economy was available for the same mileage amount but my dates had to change and in my revised dates unfortunately premium economy was not available.  In premium economy, the seat selection was complimentary and the luggage allowance was greater; in regular economy there was a charge for seat selection and the luggage allowance was the standard.                                                                                                  

I was able to check into my flight 24-hours in advance but I could only receive my boarding pass at the airport due to passport check-in.  My flight departed from Geneva at 11:50a and arrive at London Heathrow at 12:35pm and then my ne7xt flight departed at 3:40pm and landed in New Orleans at 7:30pm.  Because I was connecting internationally, and during this time it was the summer of European travel meltdown, I got to the airport 3-hours in advance; however, the check-in desks were not open at that time.  Apparently the check-in desks open 2 hours in advance but I was glad they were even opening as British Airways had cancelled almost all flights that day except 2 - the one we were on and then an afternoon flight.  I checked my luggage in, received my boarding pass, and proceeded to the gate.                                                                                                                                                                                             My first flight was operated by an Airbus A319 in a 3-3 seat configuration. The airplane had a Euro business class section followed by Premium Economy and then regular Economy.  We boarded through stairs and after manual safety demonstrations we pushed back and took off for Geneva.  I was seated in a window seat in regular economy.  The seat itself was basic and contained a moveable headrest, slimline seats, a tray table, and a literature section uptop for the magazines and pocket below the tray table for safety cards.  The seat comfort was alright but the seat pitch was very tight and even though the flight was only 1h45 mins, the uncomfortable seat made the journey feel longer.   Once airborne, inflight service commenced in which complimentary water and a packet of crisps were distributed; it was nice to get something complimentary as I was told that previously British Airways did not give anything complimentary in economy class.  You could purchase other food or beverage items if you wanted.  There was no wifi on the plane nor access to inflight entertainment so it was bring your own entertainment or enjoy the views.  We landed in Heathrow and then had to clear security and transfer terminals before my next flight out.

The next flight departed at 3:40pm but because U.S. bound flights require extra security we had to get to the gate extra early for additional security screening.  After the security screening, we were bused to the gate to board the Boeing 787 Dreamliner which would take us to London.  The Dreamliner was also configured with a Business Class, a Premium Economy Class and a regular economy class.  I was in regular economy where the seats were 9 across in a 3-3-3 configuration.  On the seat were a blanket, pillow, and change for UNICEF pouch.  The seat itself had an adjustable headrest and cushion.  The seatback had a PTV screen, a remote underneath, a tray table that could be half opened or fully opened, a USB port to charge your phone, and a pocket underneath.  The PTV screen was small and seem a bit outdated and while the seat pitch was decent, the legroom underneath was blocked by the huge metal box which contained the wires for the entertainment.  Because of the extra security, bus boarding, and issues with luggage loading at Heathrow Airport, it took a while for all passengers to board but once boarded, safety video was shown and we pushed back and took off for New Orleans.  Once we reached cruising altitude, a drink service plus pretzels were served and this was followed by the meal service.  The meal service was average and this is definitely an area where British Airways can improve.  After the meal service, the lights were dimmed for passengers to rest.  About half-way through the flight a mid-flight snack was served and then right before landing another snack was served.  While I appreciate the quantity of food, the quality and taste of the food was to be desired.  The service onboard was also average - they were nice and decent when they were in the aisles but in between service they cabin crew were not seen; they were not walking through the aisles with water nor checking on the passengers; if you wanted something you had to search for the crew.  The seat itself was alright but you could feel the wear and tear after the 7th hour and the big metal box which took up a lot of space really hampered the legroom - so you felt the 10hr+ flight time after the 7-8th hour.  Even though we left late, we landed on-time in New Orleans and quickly got to our gate and deplaned.

Overall, it was an interesting flight with British Airways.  They advertise themselves to be a very good to great airline but everything I experienced it made them out to be a decent to good airline.  Instead of 4-5 stars I would rate them 3-4 stars; they are decent when they are on their game but its the little things and the additional items that make other airlines standout - such as crew available in the aisle throughout the flight; better catering; a more updated fleet; and other such little things.  I appreciate the direct flight to New Orleans as I know not many international airlines fly direct to the city, and as someone from the city I really appreciate that.  I just think that New Orleans and the public deserve what British Airways was - I have flown with them when I was a child and I got the Britishness they were trying to achieve; on this flight I got that they were trying to be a step above RyanAir.