Stay Report: Grand Hyatt Atlanta in Buckhead
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I was going to be in Atlanta for one day and I have a free night at a Hyatt property so decided to try out the Grant Hyatt Atlanta in Buckhead. My only experience with a Grand Hyatt before was with the Grand Hyatt in Bogota (review here) so this was my first experience with the hotel in the U.S. It was easy to book the room through the app and the day before check-in we received a welcome note from the Manager.
We arrived at the hotel late at night and the first thing you notice is the size, the hotel is very big in terms of height and size. The hotel is made up of two towers with the first couple of floors being the base and then the two towers rising above. There is a lower level entrance which is mainly the entrance for the meeting rooms. At the main entrance is the valet stand and as you enter the hotel, you climb up some stairs and immediately enter the bar/lounge area in front of you. The check-in desk and elevators to one tower are to the right, while the restaurant and elevators to the other tower are to the left. It is a very grand hotel and it is very easy to get lost as there is minimal signage to direct. As we arrived late at night, check-in was easy and we quickly received our key. We then had to go back downstairs as the incorrect room was given; when given the correct room I believe we may have been upgraded as the room was very spacious.
The room was on the 22nd floor and had lots of space. As you entered into the room, there was a long hallway on the right which contained the closet as well as a space to put your luggage/makeup/storage on the other side. The closet was huge and contained lots of space to store things as well as the safe, iron, ironing board, as well as slippers and a robe (the slippers were of low quality though). This hallway was on the right side, on the left side of the room was the entrance to the bathroom. The bathroom was also massive and contained a long countertop with a sink, a jacuzzi tub as well as a stand shower. There was a separate entrance to the toilet and overall there was lots of space and lots of amenities next to each item including bottles of shampoo, conditioner, body wash and little bars of soap.
Separating this part from the room was a little nook that contained a bar top with the coffee maker on top and a decent size fridge underneath. The spaciousness continued in the main room which contained the two beds along the right side of the wall. These were two spacious queen-size beds which were very comfortable and provided a greats night sleep. There was a nightstand in between the two beds which contained an alarm clock with USB port and plugs on top of it. There was lots of space between the two beds as well as between the bed and the nightstand. Along the left side of the wall was the TV mounted on the wall and underneath was a chest with drawers for additional storage. There was a chair and extender next to that, and alongside the other wall was a standard-size desk with a chair as well as plugs and USB ports on the desk. In between the chair and the desk was the entrance to the balcony, which was nice and a good size and had two lounge chairs on it, but the only negative is that there waw a window in the bathroom which shown onto the balcony and that limited privacy somewhat. Also, the furnishings and the building looked like an older building which meant there was a lack of plugs and USB ports around room; however, the comfortability and spaciousness of the room made up for any shortcomings.
They are a full-service hotel so amenities at the hotel include a restaurant, bar, valet, fitness center, pool (currently closed), self parking, wifi, business center as well as a hotel lounge. I was only there for one night so was not able to but I did try the wifi, the hotel lounge, and the self-parking. The self-parking is located in a garage down and across the street from the hotel; it looks like a regular garage that the hotel partnered with and while there are signs that this is for the hotel, the signs are minimal as are the lights at night. The wifi was strong and we were able to connect multiple devices with no issues and were able to stream videos and social media with no interruptions. We also had access to the hotel lounge so we took advantage of that for breakfast.
The lounge is located on the 24th floor and is open from 6:30am-10pm serving breakfast, snacks, and hors d'oeuvres. As you enter into the lounge, there is a couch and sitting area in front with tables towards the back next to the window. To the left, in a little nook, is the business center with two computers and a printer. There is a huge TV mounted on the wall, and towards the right is the coffee maker and food items. We went during breakfast time so they had oatmeal, cereal, light snacks, some fruit and salmon as well as bread and bagels available; coffee and tea were also available with a variety of milk in the fridge along with juice and water. While a decent selection, it was more of a medium-size snack versus breakfast; my previous experience at hotel lounges have all been outside of the U.S. where generally the selection is more so I am not sure if this is standard for U.S. hotel lounges.
Overall, it was a great stay at the Grand Hyatt. The room was spacious and there were lots of amenities for the guest to enjoy. The beds were really comfortable and provided a great nights sleep; and even though our interaction with staff was minimal, what interaction we did have was good and they provided good customer service.
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