Stay Report: Radisson Hotel Baku (Baku, Azerbaijan - May 2024)

 Stay Report: Radisson Hotel Baku
comment below and let me know your thoughts :)

When traveling to Baku, there are many hotel options available covering all price ranges.  I was traveling with a friend so I was looking for a hotel that was near them but also affordable.  I found a couple of options and when I went to communicate with them, the Radisson is the only hotel that responded in a timely manner and provided good communication (one hotel never even responded).  I have limited experience with the Radisson brand as my first experience was with Radisson hotel in Brunei (see review here) and my other experience was with Radisson Blu in  Stockholm (see review here); both of the experiences were average or underwhelming so I had low expectations of my room and stay. 

I had booked the hotel through the Radisson website.  It was very easy to book and manage the hotel through the website, and there are member-only rates available online or through the app.  As I mentioned before, the hotel was very communicative in responding to queries and provided a lot of good information and that is something I greatly appreciated.  The hotel did offer airport pick and drop at an additional costs but I did not avail of this option.  The hotel is located on the main boulevard in Baku and has a small driveway for car drop-off.  From research, the hotel used to be a Park Inn by Radisson but then changed to Radisson (on some ride-hailing apps it is still listed as Park Inn).  From the outside, you climb up 5 steps (or take the ramp) and enter the hotel.  

From the outside the hotel looks very big but the lobby is narrow and does not have a lot of space to sit nor congregate; if there is a big group checking in then it gets very hard to navigate in the lobby.  There is a narrow lane of sofas in the middle of the lobby and to the left are the check-in desks while to the right is the restaurant.  Straight ahead, beyond the sofas, are the elevators.  I checked in at 8am in the morning so there was no one in the lobby; however, when I left at 5pm a group had come in to check-in and it made navigating the lobby very difficult.  I checked-in, received my key, and proceeded to my room.

The room was in the middle of a long hallway;it seemed that the elevators were at the beginning of the hallway and the rooms proceeded that.  Once I entered the room, there was a small entryway for the door before getting into the main part of the room.  In the main part of the room, on the left was the entryway to the bathroom while on the right a closed closet which contained places to hang your clothes, the iron and ironing board, and I believe a safe.  The bathroom contained a sink with a long counter, a toilet, and a shower stall with refillable amenities.  The bathroom was basic and the size was bearable but a bit on the cramped size; and even though I had just checked in some of the refillable amenities - body wash, shampoo, conditioner, lotion - had not been refilled.  Once you entered into the room, there was the queen-size bed on the left with a nightstand on each side.  Across from the bed, on the right side, was the TV mounted on the wall.  Further along into the room, on the right was a couch and a table while on the left was a nice size desk with a chair and the tea station.  There was a huge window that looked out onto the street and it was actually a small balcony so you could open up and enjoy a breeze or the view from the outside.  The space of the room was good, decent for 1-2 people and plenty of room to store your luggage.  The bed was comfortable enough and provided a good nights sleep.  Overall it was a comfortable bed in a decent size room and good enough for the price that was being charged.  Was the room worth a higher price, no and that is because it was the little things that made the room feel more like a 3-star hotel including the quality of the furniture, the not refillable of the amenities, and other such small things.  Its a basic and decent room but keep expectations at check.  

The hotel is a full-service hotel and thus provides the following amenities: free wifi, airport pickup and drop-off for a charge, fitness center, meeting rooms, restaurant and bar where breakfast is served (you can book a room with breakfast or add it later for a charge), and luggage hold.  I did try the wifi which was decent and you can connect as many devices as you would like, and I did do the luggage hold as they were very strict on the check-in and check-out time and were not authorizing either early check-in or late check-outs without charging for them. 

Overall, it was a decent stay at the hotel.  The room was clean, a decent size, and provided a good nights sleep as well as providing complimentary wifi and luggage hold.  The service was a bit lackluster and the other finishings and services were minimal; but given the price it was a decent nighs stay.  If you keep your expectations to a minimal, you will have a good nights stay.

Trip Report: AZAL Airlines, Lahore to Baku (May 2024)

  Trip Report: AZAL Airlines, Lahore to Baku

comment below and let me know your thoughts :)

I was in Pakistan and looking for a place to travel so was looking at direct flights from Lahore.  Recently, AZAL Airlines started direct flights from Lahore to Baku and Azerbaijan has been on my list so decided to check out the airline, the city and the country.  I booked my ticket online through the AZAL website directly and since AZAL is a full-service airline, each ticket came with a free seat selection, complimentary meals as well as complimentary 23-kg checked baggage.  You could add additional baggage online if needed (I did need it and it was convenient to have this process done online prior to the airport so that airport check-in is easier).  During the booking process, I was able to select my seat - there were regular seat selection as well as priority seat selection; later on I figured out these were exit row as well as in the front of the plane seats that required costs to select them. 

The flight was scheduled to depart at 2am and arrive into Baku at 5:40am and was to be operated by an Airbus A319 for a flight time of 4 hours.  The flight only 2-3 times a week so its essential to make the flight.  I got to the airport 3-hours in advance, quickly checked in and received my boarding pass, and went to the gate.  Boarding was to commence at 1:15am but it started late and was a bit chaotic but we ended being boarded for an on-time pushback.  The plane is an Airbus A319 with a small business class upfront in a 2-2 configuration and economy in the back in a 3-3 configuration.  The first 3 rows of economy as well as the exit row were designated as premium - so even though some of them sat empty they would not allow people to move there unless they paid an upgrade.  There was a family separated and instead of rearranging seats to get the family to sit together as well as accommodate other passengers, the airline insisted everyone take their assigned seats and kept the family separate throughout the entire flight!

The seat itself was basic as it had an adjustable headrest, a tray table, as well as a storage pocket but that was it.  There was no USB nor charging ports and no additional amenities.  The legroom was decent, not great but not terrible, and the seat comfort was ok for the first 2 hours but then it got uncomfortable afterwards for the remaining two hours.  Service onboard was average as they were not mean but were not nice, and communication in English was definitely an issue.  AZAL provides a complimentary meal on all their flights - and that is a nice gesture especially in today's time.  You can preorder special meals based on religious and/or dietary restrictions.  On this leg, one meal service was going to be conducted; we took off on-time and it was a late night flight so instead of serving the food quickly and letting people sleep, or letting people sleep and then serve food before we landed into Baku, the airline decided to keep the cabin dark for an hour, let everyone sleep, and then an hour after takeoff start the meal and drink service.  It was a really odd choice and after the meal service coffee and tea were offered, and again that took a while so hour 2-3 of your flight was taken up by the meal service.

The meal provided was basic but decent and for my special meal included a salad, fresh fruit, the main dish, as well as a piece of bread.  The main meal was a smaller portion but decent for the 4-hour flight but was a bit bland and needed some flavor; the bread was not warmed but was decent.  Complimentary drinks, including alcoholic drinks, were served and coffee and tea were offered afterwards.  After the meal service, the lights were turned off again for the remaining flight time to do what you wanted.  They did have screens above that showed the flight map, and you could connect to the entertainment system on your own device.  The entertainment system was present but extremely limited as it only offered a handful of movies and other programs; it was basically bring your own entertainment. We landed in Baku on time and quickly exited the plane and cleared through customs and immigration.

I took AZAL again when flying between Baku and Tbilisi and the overall experience was the same but there were a couple of differences.  The plane operating this route was an Embraer E190 and it was newer so the seat pitch and comfort were better; all regional flights operate out of Terminal 2 which is the older terminal and you can definitely feel that; and the Embraer did not have the 'stream to your device' entertainment option.                                                                                                                                                                    In the end, it was an average and basic flight was AZAL.  There are some things that were good including the price which was not expensive, each flight took off and landed on-time, the complimentary seat selection and luggage allowance, and the complimentary meals and service on both flights.  Service could have been better but airlines within this region are not known for their service; generally if they get to your destination on time in a clean and comfortable space then they did their job and AZAL does the job.   

Stay Report: Ibis Styles Tbilisi Center (Tbilisi, Georgia - May 2024)

 Stay Report: ibis Styles Tbilisi Center
comment below and let me know your thoughts :)

I was traveling to Tbilisi and was looking for a central place to stay.  While looking online, I noticed the ibis Styles Tbilisi Center centrally located and within walking distance to many sights and attractions.  I have stayed at many Accor properties including ibis Styles before (see review here) and so was familiar with their products and knew what to expect.

Accor, and especially the ibis brand of properties, provide clean, decent accommodation at a low price and generally do not offer any frills; or if they are offered, they are priced a la carte.  Generally there is no concierge and breakfast is available for a cost; what they do offer is a clean room with complimentary wifi.  I was able to book and manage my reservation online and through the app, where sometimes lower fares can be found versus the online/website.  

The ibis Styles brand is a bit more upscale versus regular ibis so they have more options for the traveler to choose from; the hotel could offer airport pick-up and drop-off for an extra charge and I used this service for the drop-off to the airport.  The hotel is located on walkway behind the main Independence Square; the walkway is pedestrian only during the day but cars can come early or late in the evening.  Being centrally located and within walking distance to the main square is a great plus point for the hotel; also within walking distance there are a number of restaurants, ATM/banks, shops, and other services all centrally located.  

The hotel is comprised of 7 floors with the check-in desk and main entrance on the ground floor.  Also on the ground floor is a coffee/tea/water station which is complimentary, the restaurant where breakfast is available for purchase (if you did not include it in your rate) and plenty of seating.  As per European standards, the hotel is somewhat narrow and tall but does not feel cramped.  After checking in, I took the key card to take the elevator up to the 4th floor for my room.

ibis Styles main difference between them and other ibis is that they like to incorporate more local and unique designs to their rooms.  When I entered the room, it did have more unique design aspects to them which made the basic room look more interesting.  You entered the room into a tiled hallway which had a open closet on the left with a luggage rack down below and shelves up above.  Continuing on the left was a doorway which led to the toilet and next to that was another doorway which led to the shower.  The sink was outside in the tiled hallway facing the bedroom.  The shower had refillable shower products including body/hair wash and conditioner; the sink had a refillable hand wash next to it and there were plenty of towels.  The tiled hallway led into a carpeted bedroom which contained a desk connected to some shelves along the barrier (the same barrier that had the sink on the other side) as well as a bed with two nightstands on either side.  Mounted on the wall in front of the bed was a TV and on the wall in the tiled hallway were coat hooks.  The bed was comfy and a decent size so provided a good nights sleep; there were also power outlets next to the bed and that was important.  There was a window alongside the other wall and there were nice blackout curtains which were very helpful to get a good nights rest; there was also a decent amount of space between the bed and the window so it did not feel too cramped.  Other amenities in the room included glasses for water, a coffee/tea maker set on the desk, a fridge with complimentary water bottles, as well as a safe.

While the hotel is not full-service, there were amenities provided that were either complimentary or required additional purchase.  Wifi was complimentary and the speeds were decent; water/tea/coffee in the lobby were offerd and they were complimentary all the time; complimentary water bottles were provided in the room; there was a restaurant on the ground floor that was open for breakfast only and there was a restaurant/bar on the 5th floor for drinks and food.  

Overall, it was a nice stay at the ibis Styles and it was centrally located and provided a nice and clean room with a decent bed and ensuite bathroom.  That is what I generally expect from ibis Styles and they delivered on that.

Trip Report: Breeze Airways, Raleigh/Durham (RDU) to New Orleans (February 2024)

 Trip Report: Breeze Airways 

Raleigh (RDU) to New Orleans (MSY)

comment below and let me know your thoughts :)

I needed to fly to Raleigh/Durham to New Orleans and previously there were no non-stop flights as you had to connect somewhere; however, recently a new airline started a direct flight between RDU and MSY so decided to try them out.  Breeze Airways is a relatively new airline primarily operating Embraer 190's and Airbus A220s.  They fly to relatively smaller and/or secondary airports and generally have less frequency than the mainline carriers.  One of their founders in the same person who started jetBlue so they seem to be a mix between that airline and low-cost carriers.  They have a base fare which includes a personal item only and then charge for everything else, but they have termed themselves the 'nice airline'.

Between Raleigh and New Orleans, Breeze is the only carrier that operates a direct flight between the two cities and currently operates this with an Embraer 195 (the airline is currently awaiting the A220 and will fly all routes with that aircraft once delivered).  The flight was originally scheduled to depart at 4:08p and arrive into New Orleans at 5:27p for a scheduled flight time of 2hr and 19min.  As stated earlier, the base fare only includes a personal item and the base fare is relatively inexpensive.  You can add seat selection, personal carry-on, and checked baggage separately or you can bundle them together.  I was going to add seat selection and personal carry-on and when I looked at the individual fare vs the bundle, the bundle was less expensive and offered better seat selection.  Therefore, I went with the 'Nicer bundle" which included extra legroom seat, personal carryon as well as a checked bag.  Even with the bundle, the total costs for my ticket was $120.  I booked my flight through the app and when you book online you automatically get enrolled with Breeze points, the Breeze frequent flyer program.  I had previously booked a flight but then cancelled and was able to get a full refund, but still collected Breeze points for signing up; I was able to use those points for this flight and make my overall costs less!

About 2 weeks prior to departure, I received an email stating that there was going be changes to the flight time - my flight was now going to depart and arrive one hour earlier than scheduled; the new departure time would be 3:08p with a boarding time of 2:30pm.  Breeze offered to either accept the change, or cancel the itinerary for a full-refund; I accepted the change and modified my schedule accordingly.  Check-in was easy through the app and I obtained my boarding pass 24-hours prior to check-in.  As Breeze is a new airline, and they have less frequency on this route, so their planes tend to be late or cancelled more often; and this can cause issues sometimes they are the only ones providing this flight service.  I checked the Breeze app and the previous day the flight was delayed by over 5hrs - also alarming was that Google Flights and FlightRadar showed my flight as being cancelled.  I immediately contacted customer service - Breeze does not have a phone number but rather provides support through chat, SMS, as well as Facebook Messanger.  I contacted them through FB Messanger and they responded within 30mins stating that my flight was scheduled ontime.

Flight MX331 operates New York/Islip to Raleigh and then Raleigh to New Orleans with only enoughtime to turn the plane around in Raleigh between flights.  The inbound flight arrive on-time but there was only one Breeze attendant at the gate; they had to handle the incoming flight as well as the outgoing flight and they were not the most efficient; this meant that boarding which was supposed to commence at 2:30pm did not and there was no announcement and no one to answer questions.  Once they finished deplaning and assisting the inbound aircraft, they came back basically to start boarding the outbound flight; communication and details could definitely be better as there was at least a 20-30min delay with no notice.                                                                                                            After preboarders, boarding was done by zone and with the 'Nicer' bundle you get Zone 1 boarding; also with this bundle I was able to select the extra legroom seat and was able to select 1C which is the first seat and a bulkhead seat.  The flight was operated by an Embraer 195 which is a smaller plane in a 2-2 section; you could feel the smallness of the plane as you entered since the height is smaller and the overhead bins are larger.  The overhead bins could fit a personal carryon as well as a roll carryon, but the flight was extremely full so it took some maneuvering to get everyone's bag onboarded.  Once boarding was complete, the doors were closed, manual safety demonstrations were done, we pushed back and departed Raleigh 20 mins behind schedule.                                                                                                                                                 

The plane is configured in a 2-2 layout.  I was in the bulkhead seat which meant that there was lots of legroom but the seat was narrower than I had expected.  From what I could tell, the seat width and comfort on the bulkhead seat was the same as the other seats but the seat pitch and legroom were different.  As I said, the seat was somewhat narrow and I am not sure if that is the seat or the Embraer aircraft; also, the seat comfort was decent for the short flight but not sure if it would comfortable for a longer flight.  Flight time ended being 1hr 45 mins and after levelling off, the inflight service started.  As with all low-cost carriers, most items are available for purchase including drink and food boxes.  Those were first offered and then complimentary water and hot tea were offered for no charge; that is something different and many passengers were not expecting that.  Breeze did offer wifi on the plane in which you could access the complimentary entertainment - the entertainment options were extremely limited as they offered 4 movies and 4 tv shows and both were extremely old or odd selections; however, they were available and they were complimentary.  I did not see wifi packages for offer nor was texing or messaging options offered.  Once the service completed, passengers found various time to occupy their time until we landed in New Orleans.

Overall, it was an interesting flight with Breeze.  The airline concept of a combination between low-
cost carrier with charging for everything but with a better, 'nicer' attitude seems to be an interesting concept.  The fare I paid, which included everything, was very inexpensive and made the flight more attractive.  The service on board was also great as some the FA's looked like they were really enjoying their job (unlike FA's on some of the mainline carriers).  The downside is the lack of frequency, the lack of consistency of on-time departures, and the lack of communication of delays.  Would I go out of my way to take Breeze, no; would I fly Breeze again if they offered the flight route that I wanted to take, absolutely! 

Stay Report: Meliá Milano (Milan, Italy - December 2023)

    Stay Report: Melia Milano
comment below and let me know your thoughts :)

When traveling through Italy, we were stopping in Milan and there are many hotels to choose from but our criteria was the following: easy access to shops and restaurants, easy access to public transportation, and big rooms.  In looking for these criteria, we found the Melia Milano which is on the outskirts of the city near the football stadium and near the Lotto metro stop.  From this stop, it would take about 15 mins to get to the city center and about 20mins to get to the main train station.  I also had points with Melia so utilized this during my stay.                                                                                                                                                                                                              From the outside the hotel looks big, and I found out later that the hotel is in a converted bakery factory hence the large size.  The hotel is oddly situated in that it is in the middle of the neighborhood and so you have to walk 2-3 blocks to the main road to access the metro stop and the shops and restaurants.  As you enter the hotel, you enter into this massive lobby with high ceilings and a grand staircase in the middle.  To the left is the check-in desk and a waiting area and to the right is the bar and restaurant.  Up the stairs is the first floor which contains the meeting rooms, the Melia lounge, as well as guest rooms.  Our train was late so we arrived almost at midnight at the hotel and check-in was curt, not very friendly, and barely provided any information on the hotel (more about this later on).  I received my key and went to the room on the first floor.

The first thing I noticed when I entered the room is that despite the large size of the hotel and the massive lobby, the hotel rooms were somewhat smaller and more compact than I expected; the size would be fine if I was closer to the city but away from the city one expects a larger room size.  As you entered the room, on the left was the entrance to the bathroom while on the right was a little wall that ended as you entered into the main part of the room.  The bathroom was decent but also compact and contained a toilet, bidet, sink with minimal counter space, and a walk-in shower.  The toiletries were refillable and had handwash and lotion next to the sink with body wash, shampoo and conditioner in the shower; the basic amenities were there but the space was more compact and restricted.  

As you entered into the room, on the right was a stand with shelves for storage and then continuing on the right was a nook with an open closet and open luggage rack.  The luggage rack and open closet was a nice touch but there was minimal storage space as the open rack and the shelves were the only storage.  In the main part of the room, the king-size bed was along with right side of the wall and on each side of the bed was a table with a lamp on it and plugs behind it along with USB ports.  The bed was decent enough for the first night but was a bit uncomfortable towards the third night but overall provided a decent sleep.  The tables next to the bed were somewhat small so again it did the job but space was limited.  Across from the bed, along the left side of the wall, was the TV mounted on the wall and in the corner a table with chairs.  The table and chairs was a nice touch to have but again it was a small table so could barely have two people eating or drinking at the same time.  Overall it was a decent room with the necessary amenities but the space was more compact than I expected for a suburb hotel.

The hotel is a full-service hotel so has lots of amenities including a hotel bar, restaurant, meeting rooms, hotel lounge, a gym, and wifi.  The wifi was decent and you could connect as many devices as you want but it did slow down sometimes and was not always the most reliable.  I did not try the bar nor restaurant but did see lots of people going there so it seemed popular.  I have tried the Melia lounge during my first experience with Melia in Punta Cana (check out the review here) and I was not overly impressed with the quality so we did not opt that here.                                                                                                                                                                                  Overall, it was not an impressive stay at Melia Milano.  I have stayed at other Melia properties before and INNSIDE Melia New York NOMAD (review here) is one of my favorite places to stay in NYC because its convenient and the room sizes are decent for the central location; but this hotel was outside the city and is in a former factory so one would expect bigger rooms but the size of this room is what you would expect at a hotel closer to the city.  The customer service was also lacking as we connected with the frontdesk staff many times and throughout my interactions only staff person was actually nice and helpful while the others barely did their job and barely provided any support.  An example of that is we woke up one morning and the lobby entrance and access was restricted; apparently the football/soccer team was staying at the hotel before the gameday.  While I understand they could not say why there would be distributions but altering the guests as to potential distributions to access would have been helpful and communicative.

Trip Report: KLM Royal Dutch Airlines, Milan to London via Amsterdam - Business Class (December 2023)

 Trip Report: KLM Dutch Airlines, 

Milan to London via Amsterdam Business Class 

comment below and let me know your thoughts :)

I wanted to travel from Milan to London and when I looked online, there were not a lot of direct options so looked for connecting options.  Each time I travel, I am also looking for the best options and looking at points redemption versus payment, and in this search I found I could redeem Delta Skymiles points to get an intra-European business class ticket on KLM from Milan Malpensa to London Heathrow via Amsterdam.  I booked the ticket through Delta using my Skymiles points and then contacted KLM to confirm the booking and obtain the KLM booking reference number.   Once I had the KLM booking number, it was somewhat easy to manage my booking through the KLM app as well as through customer service. 

My flight was from Milan to London Heathrow via Amsterdam.  The first flight was approximately 1h55min while the second flight was 1hr20min and with an originally layover of 1hr30min.  Both sectors were flown by Boeing 737 and both were in 'intra-European business class' which means that the seats are the same as the rest of the plane with extra legroom and the middle seat blocked off.  As part of business class, both sectors included complimentary meals.  The experience on both sectors were similar so I will combine all experiences into one review.                                                                                                                                                                                    Our flight was scheduled to depart Milan at 4:55pm.  We had both Business Class access as well as Sky Priority status so we were able to use that check-in as well as fast track security; although there were not many people in check-in line so either line would have been fine.  The business class lounge in Milan was through a third party and the lounge was small but decent and had complimentary soft drinks, water, alcoholic beverages, as well as a wide variety of snacks and small foods.  The drinks were plentiful and the snacks were decent enough to fill you up but not to overstuff.  There was also complimentary wifi.  During the layover in Amsterdam I was able to try out the renovated KLM Crown Club.  The club was massive with lots of seating but also lots of people.  The food was disappointing as it was minimal snacks and I expected better quality and quantity of food from a lounge in the airlines home airport (in face, the food on the plane was better than the food in the lounge).  The drinks were weak and not good either; overall it was a disappointing experience in the Crown Club in Amsterdam.

KLM has a departure time and a scheduled boarding time and for both flights, the flights were delayed and boarding time came and went without any communication.  Boarding is to be conducted by groups, with Business Class and Sky Priority in Group 3 but each time boarding was chaotic and many people were unsure which group was going when.  There was a lack of communication and order during the boarding and regarding any delays.                                                                                                                                                                                    Once onboard, both planes were laid out in a similar fashion as they were both Boeing 737-800.  Both were in a 3-3 configuration and as mentioned above we were in 'European Business Class' which meant that the seats were standard but there was extra legroom and the middle seat was blocked.  The major difference was that the Milan to Amsterdam sector was operated by a newer plane with newer seats while the Amsterdam to Heathrow sector was operated by an older plane with the old style seats.  The newer seats were more slimline and thus had less padding but were more efficiently designed.  The older planes had a bit bigger seats but the wear and tear had made them uncomfortable towards the end.  

Both seats were designed in a similar fashion with the updated ones having somewhat more modern features.  Both featured a tray table as well as pocket underneath, and neither had a monitor.  The older plane's tray table was a standard tray table while the newer plane had a bi-folded table.  The newer plane had a USB port on the back of each seat as well as plugs underneath the seat; the older plane only had plugs underneath the seats. The newer plane had a literature pocket on top as well as while the older plane did not have this.  Neither plane had wifi nor stream to your own device entertainment, which meant that you had to bring your own entertainment or occupy yourself.                                                                                                                                                                                            In Business Class, KLM offers a complimentary meal as well as complimentary drinks, including complimentary alcoholic drinks.  The meals come in prepared boxes and cannot be modified - ie no special meals can be ordered nor requested and there is only one option for the meal choice.   Prior to the meals, a warn nuts and a menu card was handed out explaining the meal box along with a berry burst drink, which apparently is very popular but after trying it, is an acquired taste.  Due to the short flight time, once airborne the meal boxes were served immediately.  The meal boxes contained a main meal which was vegetarian and included a veggie protein with a salad and another box containing dessert; warm bread and your choice of drink were served afterwards.  The quantity of the meal box was sufficient for the short-duration of the flight, and as I said earlier the quality of the food was better than expected.  I tend to not enjoy airplane food, as most of them are not good, but this food was actually good quality and taste and in fact the food in the plane was better than the food in the lounge.

We landed in Heathrow late as we departed late and even though we had business class tags and sky priority tags, our luggage did not come out first but rather came out in the middle.  Overall, it was a mixed bag experience with KLM.  I haven't flown with KLM for over 20+ years so I was unsure as to what to expect.  Positives were the better-than-expected quality of food that was given and the average seat quality and pitch.  Negatives was the lack of wifi and/or entertainment provided, a lack of customer service nor attention even paid to business class passengers, lack of communication regarding delays, and finally confusion and lack of order regarding boarding.  

Stay Report: Hyatt House Atlanta / Perimeter Center (Atlanta, Ga - April 2022)

  Stay Report: Hyatt House Atlanta / Perimeter Center
comment below and let me know your thoughts :)

I travel to Atlanta a lot and have stayed in many areas but I prefer the Perimeter area due to access of services as well as strategic location.  There a couple of hotels in this area and generally I used to stay at the Hyatt Place Perimeter Center which was a nice location as it was right on the Perimeter Mall parking lot and it was close to many restaurants and other services; however, the service at the hotel as well as other factors made us look for other hotels in the area.  Down the street from the Hyatt Place is the Hyatt House and I had never stayed at this brand from Hyatt so was eager to check it out.

Hyatt describes Hyatt House as "a residentially inspired hotel experience offering spacious, apartment-style rooms and suites with full kitchens" and is Hyatt's response to the extended-stay format.  It was easy to book and modify the reservation either through the Hyatt app or website.  The entrance to the hotel is odd in that its right off of the main road but also next to a interstate onramp - good thing is that you do not hear the noise from the cars in the hotel.  The main entrance to the hotel is on the upper level but the vehicle entrance is on the main level and so you park in the temporary spots and then walk up to the upper level to access the check-in desks and main level of the hotel.  There are parking spots on the main level as well as the lower level of the hotel as well as entrances and elevators which can take you directly to your room.

As you enter the lobby, you notice how large the lobby is and how vast the space is.  The lobby containsa large seating area, the check-in desks, the hotel restaurant and bar, the business center, and meeting rooms.  It is a huge space and even though it can get crowded, it does not feel cramped as there is a lot of space for people to sit and mingle.  Check-in was good, we received our key and proceeded to the room.  There are a variety of room types available - there is the standard hotel room, an expanded hotel room that resembles the Hyatt Place with a kitchenette, and more extended stay-type rooms with full kitchens.  As we generally are staying there for a couple of days, we book the expanded hotel room that includes a kitchenette and a seating area.  

When you open the door, you enter into the kitchenette area.  On the left side is a ledge with a mirror and coat hooks on top.  On the right side is a small kitchen with a sink, a small stovetop, a microwave, as well as shelves with plates and glasses.  In the middle of the kitchenette is an island with a huge counter space.  On one side of the island, across from the stovetop, is a dorm-size fridge which is bigger than a mini-fridge but not much larger.  On the other side of the island are two seating areas and this can be for both dining as well as working as there are plugs and outlets right next the seating areas in the island.  

The room section is divided into the seating area and the bed section.  The seating area contains a sectional sofa that turns into a sofabed as well as a small table.  There is a small table next to the couch and the other sectional part of the sofa is against the wall and has a small window behind it.  The seating area is small and once the sofabed pulls out, there is no room for the seating area or to access any other section/part of this area.  In front of the sectional is a stand with a TV on top and shelves on the bottom.  The TV can either face the sectional/seating area or the bedroom area as right behind the TV stand is the bedroom area - there is no separation between the bedroom and the seating area besides the TV stand.  This room comes with on king-size bed so in the bedroom section there is one king-size bed with nightstands on either side.  The bed is large and somewhat comfortable and provides a decent nights sleep.  When facing the bed, to the left is the closet and bathroom area.  From the bedroom, you pass a vanity area which has a luggage storage/ledge on one side and the closet on the other.  The closet contains a mirror on the outside and inside a place to hang your clothes, an iron, ironing board, and a safe.  Further along is the actual bathroom which contains a sink, a toilet and a long shower.  The shower is decent and provides nice water pressure and there are standard Hyatt toiletries included soap, body wash and shampoo; this hotel does not provide lotion though.

As a full-service hotel there are a lot of amenities offered including wifi, complimentary breakfast,

fitness center, meeting rooms, business center, onsite restaurant/bar, attached parking, and a pool.  We have experienced the wifi which was strong and able to check email, stream videos, and handle multiple people working at the same time; the business center which was just two computers and a printer next to the meeting rooms in the lobby; the parking which is an extra charge and there are limited spaces connected to the hotel but there is also spaces in the parking garage across the street; and the complimentary breakfast which was a standard hotel complimentary breakfast with cereal, fruit, bagels and french toast.  The hotel is located next to the MARTA station stop and is a 30-60 second walk from the station to the hotel entrance - that can be good during the day but caution does need to be adhered to at night.

Overall, its a decent hotel near the Perimeter Mall.  The hotel lobby is spacious and while the hotel may be full it does not seem full in the hotel; the hotel does not seem rushed nor packed.  The room type that we choose is decent especially the island which provides a nice working and counter space; the only wish is that the fridge would be a little bit bigger especially if you are staying at the hotel for an extended period.  Other than that, nice hotel with decent service and good size room.