Stay Report: Meliá Milano (Milan, Italy - December 2023)
Stay Report: Melia Milano
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When traveling through Italy, we were stopping in Milan and there are many hotels to choose from but our criteria was the following: easy access to shops and restaurants, easy access to public transportation, and big rooms. In looking for these criteria, we found the Melia Milano which is on the outskirts of the city near the football stadium and near the Lotto metro stop. From this stop, it would take about 15 mins to get to the city center and about 20mins to get to the main train station. I also had points with Melia so utilized this during my stay. From the outside the hotel looks big, and I found out later that the hotel is in a converted bakery factory hence the large size. The hotel is oddly situated in that it is in the middle of the neighborhood and so you have to walk 2-3 blocks to the main road to access the metro stop and the shops and restaurants. As you enter the hotel, you enter into this massive lobby with high ceilings and a grand staircase in the middle. To the left is the check-in desk and a waiting area and to the right is the bar and restaurant. Up the stairs is the first floor which contains the meeting rooms, the Melia lounge, as well as guest rooms. Our train was late so we arrived almost at midnight at the hotel and check-in was curt, not very friendly, and barely provided any information on the hotel (more about this later on). I received my key and went to the room on the first floor.
The first thing I noticed when I entered the room is that despite the large size of the hotel and the massive lobby, the hotel rooms were somewhat smaller and more compact than I expected; the size would be fine if I was closer to the city but away from the city one expects a larger room size. As you entered the room, on the left was the entrance to the bathroom while on the right was a little wall that ended as you entered into the main part of the room. The bathroom was decent but also compact and contained a toilet, bidet, sink with minimal counter space, and a walk-in shower. The toiletries were refillable and had handwash and lotion next to the sink with body wash, shampoo and conditioner in the shower; the basic amenities were there but the space was more compact and restricted. As you entered into the room, on the right was a stand with shelves for storage and then continuing on the right was a nook with an open closet and open luggage rack. The luggage rack and open closet was a nice touch but there was minimal storage space as the open rack and the shelves were the only storage. In the main part of the room, the king-size bed was along with right side of the wall and on each side of the bed was a table with a lamp on it and plugs behind it along with USB ports. The bed was decent enough for the first night but was a bit uncomfortable towards the third night but overall provided a decent sleep. The tables next to the bed were somewhat small so again it did the job but space was limited. Across from the bed, along the left side of the wall, was the TV mounted on the wall and in the corner a table with chairs. The table and chairs was a nice touch to have but again it was a small table so could barely have two people eating or drinking at the same time. Overall it was a decent room with the necessary amenities but the space was more compact than I expected for a suburb hotel.
The hotel is a full-service hotel so has lots of amenities including a hotel bar, restaurant, meeting rooms, hotel lounge, a gym, and wifi. The wifi was decent and you could connect as many devices as you want but it did slow down sometimes and was not always the most reliable. I did not try the bar nor restaurant but did see lots of people going there so it seemed popular. I have tried the Melia lounge during my first experience with Melia in Punta Cana (check out the review here) and I was not overly impressed with the quality so we did not opt that here. Overall, it was not an impressive stay at Melia Milano. I have stayed at other Melia properties before and INNSIDE Melia New York NOMAD (review here) is one of my favorite places to stay in NYC because its convenient and the room sizes are decent for the central location; but this hotel was outside the city and is in a former factory so one would expect bigger rooms but the size of this room is what you would expect at a hotel closer to the city. The customer service was also lacking as we connected with the frontdesk staff many times and throughout my interactions only staff person was actually nice and helpful while the others barely did their job and barely provided any support. An example of that is we woke up one morning and the lobby entrance and access was restricted; apparently the football/soccer team was staying at the hotel before the gameday. While I understand they could not say why there would be distributions but altering the guests as to potential distributions to access would have been helpful and communicative.
When traveling through Italy, we were stopping in Milan and there are many hotels to choose from but our criteria was the following: easy access to shops and restaurants, easy access to public transportation, and big rooms. In looking for these criteria, we found the Melia Milano which is on the outskirts of the city near the football stadium and near the Lotto metro stop. From this stop, it would take about 15 mins to get to the city center and about 20mins to get to the main train station. I also had points with Melia so utilized this during my stay. From the outside the hotel looks big, and I found out later that the hotel is in a converted bakery factory hence the large size. The hotel is oddly situated in that it is in the middle of the neighborhood and so you have to walk 2-3 blocks to the main road to access the metro stop and the shops and restaurants. As you enter the hotel, you enter into this massive lobby with high ceilings and a grand staircase in the middle. To the left is the check-in desk and a waiting area and to the right is the bar and restaurant. Up the stairs is the first floor which contains the meeting rooms, the Melia lounge, as well as guest rooms. Our train was late so we arrived almost at midnight at the hotel and check-in was curt, not very friendly, and barely provided any information on the hotel (more about this later on). I received my key and went to the room on the first floor.
The first thing I noticed when I entered the room is that despite the large size of the hotel and the massive lobby, the hotel rooms were somewhat smaller and more compact than I expected; the size would be fine if I was closer to the city but away from the city one expects a larger room size. As you entered the room, on the left was the entrance to the bathroom while on the right was a little wall that ended as you entered into the main part of the room. The bathroom was decent but also compact and contained a toilet, bidet, sink with minimal counter space, and a walk-in shower. The toiletries were refillable and had handwash and lotion next to the sink with body wash, shampoo and conditioner in the shower; the basic amenities were there but the space was more compact and restricted. 
As you entered into the room, on the right was a stand with shelves for storage and then continuing on the right was a nook with an open closet and open luggage rack. The luggage rack and open closet was a nice touch but there was minimal storage space as the open rack and the shelves were the only storage. In the main part of the room, the king-size bed was along with right side of the wall and on each side of the bed was a table with a lamp on it and plugs behind it along with USB ports. The bed was decent enough for the first night but was a bit uncomfortable towards the third night but overall provided a decent sleep. The tables next to the bed were somewhat small so again it did the job but space was limited. Across from the bed, along the left side of the wall, was the TV mounted on the wall and in the corner a table with chairs. The table and chairs was a nice touch to have but again it was a small table so could barely have two people eating or drinking at the same time. Overall it was a decent room with the necessary amenities but the space was more compact than I expected for a suburb hotel.
The hotel is a full-service hotel so has lots of amenities including a hotel bar, restaurant, meeting rooms, hotel lounge, a gym, and wifi. The wifi was decent and you could connect as many devices as you want but it did slow down sometimes and was not always the most reliable. I did not try the bar nor restaurant but did see lots of people going there so it seemed popular. I have tried the Melia lounge during my first experience with Melia in Punta Cana (check out the review here) and I was not overly impressed with the quality so we did not opt that here. Overall, it was not an impressive stay at Melia Milano. I have stayed at other Melia properties before and INNSIDE Melia New York NOMAD (review here) is one of my favorite places to stay in NYC because its convenient and the room sizes are decent for the central location; but this hotel was outside the city and is in a former factory so one would expect bigger rooms but the size of this room is what you would expect at a hotel closer to the city. The customer service was also lacking as we connected with the frontdesk staff many times and throughout my interactions only staff person was actually nice and helpful while the others barely did their job and barely provided any support. An example of that is we woke up one morning and the lobby entrance and access was restricted; apparently the football/soccer team was staying at the hotel before the gameday. While I understand they could not say why there would be distributions but altering the guests as to potential distributions to access would have been helpful and communicative.
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