Stay Report: Hilton Curacao (Curacao - December 2015/January 2016)

Stay Report: Hilton Curacao
comment below and let me know your thoughts :)

When we were planning our vacation to Curacao, we wanted to stay at a nice resort.  I had stayed at other Hilton resorts and those were nice so decided to check the Hilton Curacao.  Overall, the hotel looks older, is an average hotel that provides a nice private beach, a small pool given the size of the resort, and a great NYE party.  What the hotel does not provide is good customer service as that definitely needs improvement.

Prior to our arrival to the hotel I had tried to communicate with the hotel regarding airport transfers and confirmation of the NYE party.  Trying to contact the hotel proved to be difficult and that was the first instance of not great customer service.  When we arrived at the hotel, we were greeted as HHonors member (very nice as some hotels do not recognize this) and given our key to the room.  We had booked a club floor so our room was located on the top floor - which was the 5th floor.  Both the outside and the hallways of the hotel looked older - like 1980's/1990s Miami fashion.  

The room itself also looked older but was decent.  When you entered into the door, on the right hand side was a closet with a safe and some drawers in it.  Next to the closet were additional shelves.  Across from the closet was the bathroom, which had a nice long sink, a toilet, and a full bathtub.  The shower and the water pressure in the hotel was not good at all (no matter what time of day you took a shower).  Next to the bathroom was a table on which the coffee maker stood.  Further into the room were the two double beds with a nightstand in the middle.  The headboard behind the beds were wicker and the both the tables and the lamps continued the 1980/1990 fashion.  The beds were comfortable and provided a decent night sleep.  Across from the beds was the TV with drawers underneath and a desk next to it.  Behind the desk was a door which led out to the balcony - our room faced the casino so the views were alright, not great, but the balcony provided a nice relaxing area.


We had access to the club lounge so decided to check that out.  The lounge also needed updating as the decor looked very old.  Also, the food in the lounge all looked frozen and none of it looked fresh.  Apart from two nice attendants, most of the service in the lounge were neither pleasant nor helpful.  Also, the food in the lounge was on a first come, first serve basis - if you did not get it when they put it out then you were out of look.  There was no refilling going on, despite the crowds.  The lounge had a balcony that looked onto the pool and the ocean and that was a nice to sit out and enjoy the view.

The hotel itself had a lot of amenities from various restaurants, to a private beach, a health club, a spa (which was closed for the holidays, which was very odd since this is when a lot of people will be coming to the hotel), and a pool.  While all decent amenities, each item seemed small given the size of the resort and number of people at the hotel.  The service at the health club and the restaurants also needed improvement as well.


One good aspect of the hotel was the New Year's Eve party.  The hotel hosted a New Year's Eve party and you could purchase tickets.  The tickets included a buffet dinner, entertainment, and close access to see the fireworks show.  The service during this event was very nice, the entertainment was very nice, the additional party favors were a nice touch, and the fireworks amazing.  Overall, it was an older hotel that provided an average stay with a good NYE event but poor customer service.