Stay Report: Chic Boutique Hotel (Tobago - December 2015)

Stay Report: Chic Boutique Hotel, Tobago
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When looking for places to stay in Crown Point, Tobago you noticed that there are not that many options.  There are some resorts available while others are boutique hotels.  We were not going to spend a lot of in Tobago, so we wanted to stay at a resort in Crown Point.  Even though we had started looking 4 months in advance, many of the resorts were completely full so we started looking at boutique hotels and that is how I found out about the Chic Boutique Tobago.   Overall, the hotel was nice and clean.  The positives were the amenities the hotel provided include free breakfast, free wifi, pool, and fitness center and good referrals to taxis.  Some of the negatives included the lack of space in the room plus the lack of customer service provided by the hotel.

When booking the hotel, I had inquired regarding airport transport and was told that would be arranged.  Outside the airport there was a taxi with my name on it, but there was a miscommunication as I was never informed that this would inquire an additional charge. I do not mind paying for the convenience, if I am told in advance so that I am prepared with the correct cash.  Eventually it was sorted but it started to show some of the lack of customer service provided at the hotel.  The hotel is located down the side street off the main road and about a 10-15 minute walk from the city center and the beach.  While its probably safe to walk around at night, the hotel’s location does not provide a lot of safety as you pass empty lots on the way to the hotel.  The lobby of the hotel is very narrow – as you enter there is a desk straight ahead where you check-in and receive the key.  Across from the desk is a mini-bar area and behind the desk are two chairs and a couch as a lounge area.  The check-in attendant was not very pleasant and did not seem willing to provide any additional information or any support.

We received the key and were told that the room was on the second floor.  As you exited the lobby, you entered a foyer which had stairs on one side which led up to the rooms.  Straight ahead was the courtyard which housed the pool and on the other side of the courtyard was the restaurant, the fitness center, and the meeting rooms.  The restaurant was small and there is where the breakfast was served.  While breakfast was available until 10am, you had to get there somewhat early to ensure you received anything because once it was gone, it was not likely to be refilled.  The pool looked nice and welcoming, while the fitness center was basic but was sufficient. 

Going upstairs the narrow staircase, we then turned around and went down a narrow hallway to our room – there were a lot of tight spaces around the hotel.  As you entered into the room, on the left were the two double beds with a nightstand in the middle.  The beds were pushed up against the nightstand so that was the width of the space between the two beds (ie not much).  In front of the door was a chair and a table and above that was the TV.  Next to the beds was a wall-in closet which had nice storage, but was very close to the bed.  Next to the closet was the entrance to the kitchen and then to the bathroom.  The kitchen was a full-size kitchen with on the right-hand side was a full sink, microwave, and shelves.  On the left side was a full-size fridge and entrance to the bathroom.  The bathroom was decent as it had a full sink and a full bathtub along with a toilet. 

Overall, the hotel provided a nice clean room and a decent night’s sleep.  The beds were medium – neither uncomfortable nor greatly comfortable.  The customer service definitely needs improvement (as we asked the front desk for other stuff later on and their response was very basic and not helpful) and there are tight spaces everywhere.  The room did provide a nice size bathroom and kitchen so that was a nice touch.