Monday, January 18, 2016

A Stay Report: Places to Stay in the Caribbean

In December and January, I took a tour of select Caribbean Islands - Trinidad & Tobago and Curacao.  Here is my review of the places I have stayed throughout my tour, and hopefully my reviews will help you enjoy your travels in the good hotels and avoid the band ones. Happy (and safe) travels!  Also, comment below and let me know your thoughts :)

Chic Boutique Hotel, Tobago – December 2015
for pictures and additional comments on this hotel, visit my 
tripadvisor page:  http://www.tripadvisor.com/members/0504Traveller

When looking for places to stay in Crown Point, Tobago you noticed that there are not that many options.  There are some resorts available while others are boutique hotels.  We were not going to spend a lot of in Tobago, so we wanted to stay at a resort in Crown Point.  Even though we had started looking 4 months in advance, many of the resorts were completely full so we started looking at boutique hotels and that is how I found out about the Chic Boutique Tobago.   Overall, the hotel was nice and clean.  The positives were the amenities the hotel provided include free breakfast, free wifi, pool, and fitness center and good referrals to taxis.  Some of the negatives included the lack of space in the room plus the lack of customer service provided by the hotel.

When booking the hotel, I had inquired regarding airport transport and was told that would be arranged.  Outside the airport there was a taxi with my name on it, but there was a miscommunication as I was never informed that this would inquire an additional charge. I do not mind paying for the convenience, if I am told in advance so that I am prepared with the correct cash.  Eventually it was sorted but it started to show some of the lack of customer service provided at the hotel.  The hotel is located down the side street off the main road and about a 10-15 minute walk from the city center and the beach.  While its probably safe to walk around at night, the hotel’s location does not provide a lot of safety as you pass empty lots on the way to the hotel.  The lobby of the hotel is very narrow – as you enter there is a desk straight ahead where you check-in and receive the key.  Across from the desk is a mini-bar area and behind the desk are two chairs and a couch as a lounge area.  The check-in attendant was not very pleasant and did not seem willing to provide any additional information or any support.

We received the key and were told that the room was on the second floor.  As you exited the lobby, you entered a foyer which had stairs on one side which led up to the rooms.  Straight ahead was the courtyard which housed the pool and on the other side of the courtyard was the restaurant, the fitness center, and the meeting rooms.  The restaurant was small and there is where the breakfast was served.  While breakfast was available until 10am, you had to get there somewhat early to ensure you received anything because once it was gone, it was not likely to be refilled.  The pool looked nice and welcoming, while the fitness center was basic but was sufficient. 

Going upstairs the narrow staircase, we then turned around and went down a narrow hallway to our room – there were a lot of tight spaces around the hotel.  As you entered into the room, on the left were the two double beds with a nightstand in the middle.  The beds were pushed up against the nightstand so that was the width of the space between the two beds (ie not much).  In front of the door was a chair and a table and above that was the TV.  Next to the beds was a wall-in closet which had nice storage, but was very close to the bed.  Next to the closet was the entrance to the kitchen and then to the bathroom.  The kitchen was a full-size kitchen with on the right-hand side was a full sink, microwave, and shelves.  On the left side was a full-size fridge and entrance to the bathroom.  The bathroom was decent as it had a full sink and a full bathtub along with a toilet. 


Overall, the hotel provided a nice clean room and a decent night’s sleep.  The beds were medium – neither uncomfortable nor greatly comfortable.  The customer service definitely needs improvement (as we asked the front desk for other stuff later on and their response was very basic and not helpful) and there are tight spaces everywhere.  The room did provide a nice size bathroom and kitchen so that was a nice touch.   



Hyatt Regency Trinidad - Port of Spain – December 2015
for pictures and additional comments on this hotel, visit my 
tripadvisor page:  http://www.tripadvisor.com/members/0504Traveller

When looking for a hotel in Port of Spain, Trinidad we wanted something that was nice but also that was central to many shops and restaurants so that we would be able to have easy access to the sights and sounds of the city.  The Hyatt Regency Trinidad fit all that criteria, as it’s a very nice hotel that is centrally located and provides easy access to the city sights and sounds.  The only negatives are the design of the bathroom and, more importantly, the lack of customer service by some agents.  
The hotel’s location is very convenient as it is located in the middle of downtown right next to Freedom Square.  Behind the hotel is a nice waterfront and along with the waterfront is a nice path that provides nice walking as well as nice views of the water.  The entrance to the hotel is really nice and grand.  You enter the hotel into a grand foyer.  Straight ahead are floor to wall windows which look directly out into the sea and provide nice light into the hotel.  The lobby is somewhat divided into two sections, with a pathway in the middle of the sections.  You enter the first section when you enter the hotel, and in this section on the right is the check-in desk while on the left are chairs to sit and relax.  Check-in took a while as there were many people and our check-in attendant was neither efficient nor very nice (we had booked a Club Room, and this information had to be repeated to the attendant at least 6 times throughout the check-in process). 

As you cross the pathway you enter in the second section which houses the hotel bar and lounge, which has chairs both inside the hotel as well as outside next to the water.  The pathway in the middle provides access to the various amenities of the hotel.  On the left side of the hotel, the path leads to the Business Center and the Regency Club. 

The Club is located in an odd place, but it is really nice and expansive and provides a lot of amenities.  The Regency Club also opens up the water and they have some chairs where you can sit on the water, and this is a nice touch but this also means the Club has an open access from the outside.  Because of this they are very strict in terms of access to the Club, which is understandable, but this can be done in a customer-service friendly and respectful way.  Unfortunately this did not happen with us as we encountered a very un-friendly, non-customer service, and disrespectful way of enforcing the policy.

On the other side of the lobby, the pathway leads to the ATM machine, the elevators to the rooms, the 24-hour coffee shop and the main hotel restaurant where meals are available.  The elevators for the rooms are built with technology so you enter your key into the slot, enter your floor, and the device tells you what elevator will assist you.  It’s a bit of a learning curve but you never waited long for the elevator.   

The rooms either have a sea view or a city view; our room had a city view.  As you entered into the room, on the left was the open bathroom concept.  By open I mean there is only door that separates the toilet from the sink, and that too is a glass door which does not cover many sounds nor smells.  Every other aspect of the bathroom is open.   The oddest design is the shower, which has a shower curtain on one-end, but has glass walls which can see out and can be looked into from the bedroom – essentially offering no privacy or seclusion at all.  Across from the bathroom was the closet.  As you entered further into the room, on the right hand side was the TV with drawers underneath and next to that was the desk.  On the left-hand side were the two double beds.  The beds were big and comfortable and the room was spacious, however standing in room you could clearly see into the shower.

As a full-service hotel there were many amenities for the guests including free wifi, a pool, a fitness center, a business center, and airport transfer.  Since we were there for many days, we were able to use some of the amenities including the free wifi, the pool, and the airport transfer.  The wifi was decent speed and was strong enough to stream videos on youtube; the pool was a medium size and nice, although it seemed a bit small for the size of the hotel; and the paid airport transfer was very convenient and easy to book.


Overall, the Hyatt Regency is a nice full-service hotel in Trinidad.  The hotel is in a good location, has many amenities, and provides comfortable beds.  The negatives are the open bathroom concept and the lack of customer service.



Hilton Curacao – December 2015/January 2016
for pictures and additional comments on this hotel, visit my 
tripadvisor page:  http://www.tripadvisor.com/members/0504Traveller 

When we were planning our vacation to Curacao, we wanted to stay at a nice resort.  I had stayed at other Hilton resorts and those were nice so decided to check the Hilton Curacao.  Overall, the hotel looks older, is an average hotel that provides a nice private beach, a small pool given the size of the resort, and a great NYE party.  What the hotel does not provide is good customer service as that definitely needs improvement.

Prior to our arrival to the hotel I had tried to communicate with the hotel regarding airport transfers and confirmation of the NYE party.  Trying to contact the hotel proved to be difficult and that was the first instance of not great customer service.  When we arrived at the hotel, we were greeted as HHonors member (very nice as some hotels do not recognize this) and given our key to the room.  We had booked a club floor so our room was located on the top floor - which was the 5th floor.  Both the outside and the hallways of the hotel looked older - like 1980's/1990s Miami fashion.  

The room itself also looked older but was decent.  When you entered into the door, on the right hand side was a closet with a safe and some drawers in it.  Next to the closet were additional shelves.  Across from the closet was the bathroom, which had a nice long sink, a toilet, and a full bathtub.  The shower and the water pressure in the hotel was not good at all (no matter what time of day you took a shower).  Next to the bathroom was a table on which the coffee maker stood.  Further into the room were the two double beds with a nightstand in the middle.  The headboard behind the beds were wicker and the both the tables and the lamps continued the 1980/1990 fashion.  The beds were comfortable and provided a decent night sleep.  Across from the beds was the TV with drawers underneath and a desk next to it.  Behind the desk was a door which led out to the balcony - our room faced the casino so the views were alright, not great, but the balcony provided a nice relaxing area.


We had access to the club lounge so decided to check that out.  The lounge also needed updating as the decor looked very old.  Also, the food in the lounge all looked frozen and none of it looked fresh.  Apart from two nice attendants, most of the service in the lounge were neither pleasant nor helpful.  Also, the food in the lounge was on a first come, first serve basis - if you did not get it when they put it out then you were out of look.  There was no refilling going on, despite the crowds.  The lounge had a balcony that looked onto the pool and the ocean and that was a nice to sit out and enjoy the view.

The hotel itself had a lot of amenities from various restaurants, to a private beach, a health club, a spa (which was closed for the holidays, which was very odd since this is when a lot of people will be coming to the hotel), and a pool.  While all decent amenities, each item seemed small given the size of the resort and number of people at the hotel.  The service at the health club and the restaurants also needed improvement as well.

One good aspect of the hotel was the New Year's Eve party.  The hotel hosted a New Year's Eve party and you could purchase tickets.  The tickets included a buffet dinner, entertainment, and close access to see the fireworks show.  The service during this event was very nice, the entertainment was very nice, the additional party favors were a nice touch, and the fireworks amazing.


Overall, it was an older hotel that provided an average stay with a good NYE event but poor customer service.  

Tuesday, January 12, 2016

Hotel Reviews International - North & South America

the good, bad, & 'what' across the world! = 
North & South America
comment below and let me know your thoughts :)

As I have traveled the world, I have gotten to visit many cities.  Within these cities, I have stayed at many different hotels - some good, some great, and others not so much.  Hopefully my reviews will help you enjoy your travels in the good hotels and avoid the band ones.  Happy (and safe) travels!


Hyatt Regency Montreal May 2015
for pictures and additional comments on this hotel, visit my 
tripadvisor page:  http://www.tripadvisor.com/members/0504Traveller

The Hyatt Regency Montreal is located in downtown Montreal and is centrally located to everything, is connected to the Reso, has free (and fast!) wifi, has really nice customer service, and has spacious rooms. There are only two negatives to this hotel - one is that the elevators are really slow (even though there are four, they are all slow) and two is that the spacious room was at a cost of a small bathroom. Other than these two minor things, it was a really nice stay at the Hyatt Regency.

The ground floor of the hotel has the entrance for the taxi cab, connection to the mall, as well as street-level entrance. From this, you take one set of elevators to reach the lobby of the hotel (there are two elevators that can reach the lobby, one from the hotel and one from the mall). The lobby is spacious and has plenty of space to lounge around. There is a restaurant and a bar located in the lobby (sometimes the restaurant and bar are closed off for private events).


Check-in was smooth and they were very accommodating to all changes and requests that were made. Once we received our key, there are 4 elevators that take you up to the guest rooms and these are the slowest elevators. We were able to talk to a lot of guests while waiting for the elevators and they all said the same thing (the only positive thing about waiting for the elevator).

Above the lobby are the guest rooms while below the lobby is the pool and fitness area. In this area, there is a medium size pool, along with a medium size fitness center and a massage area. The pool was mostly used for families and children while the fitness center was pretty full (on the weekend)

The rooms are spacious and have everything you need from an ironing board and iron to a fridge and a safe. The beds are very comfortable and provide enough room, and there are plenty of electrical and USB outlets so you can charge all your ports. Next the window is a couch so you can sit and look outside, while in the wall is a nook for the coffee. The room is very spacious and provides plenty of room, however the same cannot be said for the bathroom. The bathroom feels very compact and while not tonight, it is definitely not spacious at all - this is the only negative about the hotel.

The hotel does offer free and fast wifi. In fact the wifi in the room was faster than the computers in the business center (which were slow!) so I did everything I needed to do online in my room and used the business center only to print.

Overall it was a great stay at the Hyatt Regency. It provides a spacious room that is centrally located. Across the street is the Museum while down the walkway is the metro and you are connected to a mall, and then 1-2 minute walk away is the main thoroughfare with tons of shops and restaurants. I would definitely recommend this hotel.


Hilton Garden Inn Panama City, Panama - December 2014 - January 2015
for pictures and additional comments on this hotel, visit my tripadvisor page  http://www.tripadvisor.com/members/0504Traveller

I was looking for a place in Panama City that was close to many attractions and was walking distance to at least public transportation.  I had initially booked another Hilton property within the same neighborhood, but then I found the Hilton Garden Inn and it was significantly less expensive so I thought I would try it out – they say you get what you pay for and in this case, it is true.  The Hilton Garden Inn is a good budget option within Panama; however, if I was to do it over again I would pay the extra money to be in more comfortable setting.  Overall, the hotel provided a comfortable bed and a decent night stay but the customer service was lacking and the room needed to be updated.

The airport is located about 30-45 minutes away from the city so I had coordinated with the hotel to arrange for pick-up.  Everything was confirmed a month prior to arrival but when I arrived into Panama City, there was no pick-up.  After several calls to the hotel, and waiting for about 1 hour, I finally arranged transport with the hotel.  When I got to the hotel, I mentioned the ordeal to the night manager who said she would relay the information to the day manager the next day to respond.  I followed-up with the day manager the next, who had not been told what was going on but also said she would investigate and get back to me.  I waited another 3 days but nothing so I then followed-up with an email to Hilton Corporate; it was only then that a response was received.  This was the lack of customer service that was experienced in the hotel.
The outside of the hotel and the lobby look very modern and updated.  The hotel itself is a tall but narrow building.  The hotel is located near the financial center within walking distance are a metro station, many restaurants, supermarkets, and other shops; all to say it is in a convenient location.  When you enter the hotel, on the left hand side is a sitting area (which contained couches, seats, as well as newspapers) while on the right hand side is the restaurant.

Behind the sitting area is the check-in desk.  Check-in was decent, they were not overly friendly but not overly unkind, and I collected my room key.  Behind the check-in counter was the business center which contained three computers as well as a printer.  Further down the hallway were the elevators to the guest rooms.  In between the business center and the elevators was a hallway that led you to the first floor restrooms as well as an on-site washer and dryer (byob soap and powder) this amenity was a nice addition.  Security was another amenity that was nicely appreciated as you needed your key to access everything – the business center, the elevators, the gym, as well as the rooftop.

While the lobby and the first floor seemed updated and modern, the rooms did not feel modern.  We had a room with two double beds so this is how the room was laid out.  As you entered, on the right was the closet, which contained a safe as well as ironing board.  On the left hand side was the bathroom – the bathroom fixtures had been updated so that was a nice touch.  The bad thing about the bathroom was the inconsistent hot water – sometimes it would be extremely hot and nice while others time the water was barely lukewarm.

On the other side of the bathroom was the bedroom which contained two double beds as well as a night stand in between.  The beds had been updated with the newest Hilton beds, in which you can adjust the firmness of your bed.  The beds were comfortable and spacious.  Between the bed and the window were a couch and a lamp.  Across from the bed was a chest with 3 drawers on the bottom as well as TV on top.  Next to that was a desk.  Besides the bed, the rest of the furnishings in the room did not seem to be updated and looked a bit worn out.  Overall the room looked dated but provided enough space and comfortable beds.

On the top floor of the hotel was the fitness center and rooftop Jacuzzi.  The fitness center was medium size and had enough decent equipment with treadmills, weights, and other machines.  It was a pleasant to have a decent size fitness center.  Next to the fitness center was a small rooftop lounge that housed a 2-3 person whirlpool/Jacuzzi as well as some chairs to sit and lounge.  The view from the rooftop was nice but I think the rooftop was trying to cover all aspects and one or the other would have been fine.  Another nice amenity was the wifi which was free and strong – definitely a plus!!

Overall, the hotel provided a decent night sleep with nice amenities at a low price.  The customer service could’ve been a lot better but I guess you get what you pay for in terms of customer service and overall feel of the hotel.


Hilton Garden Inn - Toronto Airport West/Mississauga - June 2014
for pictures and additional comments on this hotel, visit my tripadvisor page 
http://www.tripadvisor.com/members/0504Traveller

We were attending an event at the International Center in Toronto, located right next to the airport (YYZ) so need a hotel close by. Canada can be quite expensive for Americans, so I decided to use my points to book a hotel.  I looked around at the reviews (on TripAdvisor) and looked at what hotels were available with the points I had, and settled on the Hilton Garden Inn Toronto Airport West located i Mississauga.


photo courtesy of Hilton Garden Inn
We arrived late night at the hotel and we were greeted as we entered. Check-in was quick and efficient, and we were given a welcome bag of a bottle of water, chips, and chocolate bar (a very nice touch). An explanation of the amenities of the hotel was not provided, but in the room key packet there was a sheet detailing all the amenities of the hotel and services provided (very detailed list, but wish they would've pointed it out). What he did point out was the access to the wifi - which was a good speed, and more importantly, free for the entire time we were there! We could also log in with as many devices as we wanted. There were also many plugs available as well as plugs and ports on the lamps to provide additional outlets (a plus in today's digital world).

We got a room with 2 double beds and the room was a decent size - there were enough rooms for the 2 beds, a desk, chest with tv on it, an ottaman, a console with a fridge, coffee maker, and microwave, a closet with a safe and iron board and iron it it). Lots of things in the room, but it did not feel congested at all.   The beds and pillows were nice and comfortable, and you could adjust the firmness to your liking - we found it nice and relaxing.

The bathroom was also a nice size and updated bathroom, which was nice - the only thing that was a bit disappointing was that this hotel did not have PeterThomasRoth products. Most Hilton Hotels in the U.S. and worldwide and have switched to using his products in their hotel, but this HGI had Neutrogena products - still nice though.

The hotel has a pool (not a big pool but a decent size), a decent size gym, a laundry room, and a business center with 2 computers and a printer. The computers here also provided free internet (although the connection was a little slow and cumbersome) and you could either print from the business center or directly from your room. Both were very nice touches.

In the evenings, when most hotels put out cookies, this hotel put out oat squares which was a nice healthy touch -- in the morning, breakfast was not included (you could purchase it separately though) but free coffee and apples were provided.

There is ample free self parking at the hotel - and we came in at various hours of the day and always found parking near the door to the elevator. A nice security touch was that the back door, which was directly located next to the elevators, needed a key to enter -- and this key was needed all the time! At most hotels, the key is only needed at night, meaning anyone can enter the hotel. Having key access all the time was a nice security touch - this door, however, remains locked after 11pm so everyone after that must use the main entrance.

As far as the location of the hotel - it is located about 15 mins away from the airport (by driving and convenient back road) in a office area. There are many offices there that need access to the airport - and I mention this to say that is very little around here in terms of walking distance. Driving distance there are many things within a 5-10 minute drive. The location might require getting into your car for access to things, but also provides peace and quiet at night for a restful sleep. If you do need public transport options, there is a bus stand located across the street from the hotel and this bus - 35A - last stop is a stop on the Toronto subway system (about a 25 min ride on the bus). The hotel staff were somewhat knowledgeable about this, some more than others - and this is one thing I would recommend that hotel staff be knowledgeable about, transportation access.

In the end ,it was a pleasant stay at the Garden and I would recommend it - as long as you have a car.


Hotel Indigo Downtown City Centre – Ottawa, Canada
Note: this review is based on my stay which took place in 2011

I had to go to Ottawa on business and was looking for a decent hotel in the area and noticed the Hotel Indigo.  This hotel is part of the InterContinental Hotel Group (IHG) and is their version a of a boutique hotel.  I was intrigued by the concept so decided to check it out.  Overall, the experience was really interesting and it felt like I was staying in an apartment rather than a hotel room.


Photo courtesy of TripAdvisor
The hotel is situated in downtown Ottawa, which has negatives and positives associated with that.  The positive of the location is the close connection to various downtown activities, walking distance to food and other amenities, as well as access to various transportation methods.  The negatives of the location include lots of traffic (so it will take a while in a taxi) as well as certain areas of downtown can be unsafe at times (this is not just specific to Ottawa but many cities).

From the outside, the hotel looks like an office building (as I believe Hotel Indigo likes to blend in with the neighborhood it inhabits).  When you enter the hotel, you enter into the lobby/sitting area.  On one side of the lobby was the check-in desks while on the other side were the elevators.  The lobby is designed like a huge atrium with high ceilings so it feels very spacious.   Check-in was smooth and quick and I took the elevators up to my room.  This was one odd thing about the hotel – the room that I was given faced the atrium so if outside the window you saw the lobby and the other hotel rooms.  This is one aspect of the design of the hotel that seemed odd to me.

The room itself was a decent size – not too small but not too big – and was decorated very nicely.  As you entered the room, on the left hand side was the bathroom while on the right was the closet and storage area.  The bathroom was also a decent size – not too small but not too big – and had standard amenities.  Further into the room, on the left hand side was a king-size bed with two nightstands on either side of the bed.  The bed was comfortable, large and offered a good night sleep.  On the right hand side was the TV, a chest with drawers, and a desk which faced into the room.  Behind the desk was a window, and this is the window that faced into the lobby/atrium (I was higher up so you had to look down to see the check-in desk, but it was still a bit odd).   As I said earlier, the way the room was decorated was very nice and looked more like an apartment rather than a hotel.  The furniture and the d├ęcor made it feel more like an apartment rather than a hotel.

So I was on a business trip, I did not get to enjoy the other amenities of the hotel such as fitness center, indoor pool and spa.  I did experience the free internet which was a decent speed and a nice bonus.  Overall, the experience of staying at the Hotel Indigo was pleasant.  Staying in the hotel felt like staying in a boutique hotel room in a chain hotel.  The close proximity to downtown and the nice ambiance in the room were the positives.  The negatives were the odd layout of my room and the fact that some areas of downtown aren’t that nice.  I look forward to continue stays at the Hotel Indigo.

Crowne Plaza Santiago de Chile
Note: this review is based on my stay which took place in 2010

photo courtesy of IHG
On my trip to South America, I was visiting both Buenos Aires, Argentina and Santiago de Chile.  Most of our time was spent in Buenos Aires and only a couple of days in Santiago, so when looking for a hotel I was interested in one that was central to key areas with easy access to interest points.  I picked the Crowne Plaza because it was a nice hotel that was convenient to various access points.

From the outside, the hotel does not look that nice as the entrance to the hotel is not grand.  The hotel itself though looks very nice and well decorated.  We had booked a room with two double beds, and the room was spacious with comfortable beds and a nice relaxed atmosphere.  The rooms had standard amenities such as a spacious bathroom, a TV, and a desk.  Free wifi was available and that was a nice touch.

Some of the hotel amenities that we tried were the rooftop pool, the fitness center, and the spa.  The pool was a decent size – not large but not too small either; however the medium pool seemed a bit small for the large hotel.  We also tried the fitness center which provided a good workout.  Since we were on vacation, we also decided to try out the spa and get a massage.  While the massage was very good, the massage room was a bit small and oddly placed.

Walking distance from the hotel was a nice area of restaurants and bars, as well as some of the main attractions.  Also nearby to the hotel were shops and an ATM machine. Overall, the hotel provided a nice and convenient place to rest, with comfortable beds and easy access to points of interest.

Hotel Lola House - Buenos Aires, Argentina
Note: this review is based on my stay which took place in 2010

When planning my trip to Buenos Aires, I was planning on spending a while in Buenos Aires – a total of 10 days split between 7 days and then returning for 3 days – so I wanted a place that would be economical and could also accommodate this schedule.  The hotels seemed very expensive so I decided to look for a local bed and breakfast – and after the experience I am so glad I decided to stay local.


In choosing what bed and breakfast, I looked for online reviews but I also looked for which property would communicate with me and offer assistance in terms of booking needs.   I found all of this and much more at the Hotel Lola House.  This 8-room bed and breakfast is located in the Boedo neighborhood and is run by 2 sisters.  The hotel offers complimentary breakfast, free wifi, free check-in/access to a computer, and laundry facility.

In terms of location, the hotel is accessible via taxi and is located about 3-5 minute walk from the Boedo Metro.  Upon entering the hotel, you enter in the mini lobby area where you check-in.  The staff are extremely nice and accommodating.  As you walk to the courtyard where the rooms are, you pass a library (with books past guests have left) as well as the dining area where the free breakfast is served.  The breakfast consisted of eggs, cheese, coffee, and various pastries- you could also request different items and the hotel was very accommodating.   Across from the kitchen were stairs which led to the second floor that housed the computer and printer (to print out boarding passes).  The courtyard is an open courtyard with the walkway on one side and all the rooms on the other side.  There are 4 rooms on the first floor and then 4 rooms on the second.  The place is nicely laid out so you are able to access privacy but can still be open – depending on your mood.

I had reserved a room with 2 beds, so our room was situated as such: The door opened on the far left hand side.  As you opened the door, it led to the two beds which were situated on the right hand side. Each bed came with a night stand.  The beds were comfortable, not hotel quality, but comfortable enough for a good night sleep.  The hotel provided all linens and blankets, and these were washed and changed daily.  On the left hand side of the room, next to the door, was the entrance to the bathroom.   The bathroom was a decent size with a stand-up shower, a sink, a toilet, and a bidet.  It was a spacious bathroom but was not tight either.

The room also had a TV – with decent enough channels – as well as an armoire to house your personal belongings.  Overall, it was a nice comfortable room and we stayed in this room for 7 days and it was nice and comfortable – like staying at a friend’s house.

Since we were on the first floor, we had access to the free wifi which was powerful enough for email and google searches.  After the initial 7 days, we left Buenos Aires for another city but were going to return so we left some of our luggage at the hotel – and they were very nice and accommodating in this aspect as well.

When we returned, we were given a room on the 2nd floor, which was nice to experience a new room and a new view.  The room was laid out in a similar fashion, with the only difference that the wifi signal was not as strong in the room.  To access the free wifi, we would sit outside our room, facing the courtyard – but this was also nice as it created a different community.  On the rooftop, there was also a nice courtyard to sit and relax.

Overall, it was a really nice and pleasant stay at Hotel Lola House.  The hotel provided a nice and comfortable room with free wifi and free breakfast.  The service, however, is what makes the hotel really nice and welcoming.  Both the Sisters who run the Hotel and the staff were very nice, accommodating to various requests, and delivered excellent customer service.  It was an extremely pleasant, welcoming, and warm welcome and stay at the Hotel Lola House.