Stay Report: Hyatt Place Atlanta/Buckhead (Atlanta, Georgia - July 2015)

Stay Report: Hyatt Place Atlanta/Buckhead
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When Hyatt launched the Hyatt Place, I was intrigued by the new product so I wanted to try it so when I was looking for places to stay in Atlanta I decided to stay at the Hyatt Place Atlanta Buckhead.  Overall, the hotel is nice with decent size rooms but compact/tight spaces.  Also, the customer service needs VAST improvement as communication is not there and then when a problem does occur, there are no solutions - just for the customer to deal with it.

From the outside, the hotel looks newly build but the location is bit odd.  The hotel is located in complex with other buildings – with an apartment building located on the main road; the entrance located next to that in which you drive down to access the hotel; a parking garage; a restaurant; and then the exit.  The parking garage is not attached to the hotel and is shared with the apartments and the restaurants – the hotel is allotted floors 3 and 6 of the 6 story garage. The main entrance of the garage is on floor 2.  From the garage, you take the elevator down to the main level where you walk to the access the main entrance of the hotel.

When you enter the hotel, it looks modern and fresh.  As you enter, the check-in desks (more circular) is in front of you and connected to the check-in is a bar where you can order food or just relax.  Next to the check-in desk is a business center as well as the area where the complimentary breakfast is served in the mornings.  Beyond the check in are the elevators - which are narrow and slow. 4 people barely fit into an elevator - or only 2 people and their luggage.  This was the first sign of the narrowness of the hotel – which is more reminiscent of European hotels rather than American-style hotels.

The hallway to the rooms are also narrow, making it hard for 2 people to pass each other; and the narrowness continues into the room.  As you enter the room, on left is a counter with a sink, coffee, and a fridge and across from that is a desk.  Across from these are the couches - one of which can turn into a sofa bed – a very uncomfortable one at that.  There is a ‘partition’ between the 'living room' and the bedroom, and I put it in quotes because it only extends half way while the remaining section is open so it does not provide a lot of privacy.  Next to the desk is a chest with drawers on the bottom and a TV on top – the TV can be turned to face either the bedroom or living area.

Further into the room, on right side is the bathroom while on left side is the bed.  I had requested a room with 2 double beds but instead got a room with a king bed – when I talked to the front desk they were not helpful at all so I had to stick with the king size bed.  The bed was in the middle of the room with a night stand on either side, and there were plugs and USB ports next to the bed.  The bed itself was comfortable and provided a decent sleep (much better than the sofa bed).  Across from the bed was the bathroom, which was again very narrow.  As you enter the bathroom, there is an open sink and large mirror in front of you.  To the right is a small closet that is only sufficient for one, maybe two people.  On the other side of the sink is the remaining bathroom, with a toilet and a shower behind a door.  The bathroom is very narrow, so narrow in fact that the door barely misses the toilet as it is closing. The shower is also narrow so you feel constricted and you cannot stretch out.

The Hyatt Place does offer free facilities for its guests to enjoy such as complimentary parking, complimentary wifi, and complimentary breakfast.  The hotel also provides a fitness center, an outdoor pool, a business center, and a local shuttle.  The complimentary breakfast was decent, with nice yogurt and fruits; the wifi had decent speeds; and the business center had 2 computers with free printing – so the facilities were nice and a good for customers.

Overall, the hotel is nice and updated but it is extremely narrow and compact.  The location was very convenient, the bed quality was decent and the hotel provides nice facilities for the guests, but the customer service was extremely poor; they were neither helpful nor customer friendly at all.