Friday, October 14, 2016

A Stay Report: Le Meridien Mexico City

A Stay Report: Le Meridien Mexico City
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When looking for hotels, I usually look for ones that are situated in connected areas – this means that the hotel is within walking distance to some activities, restaurant, services, and transportation.  Based on price, I had originally selected a hotel which was a bit further from the connected areas but was lower in price.  I then found a hotel that was more centrally located, but the price was a bit higher so I booked that hotel.  Le Meridien then had a sale on their hotels, and the Le Meridien Mexico City (LMMC) was centrally located, had great reviews, and the price was comparable to the other hotel so I booked it.

After I had booked the hotel, I wanted to contact the hotel regarding airport transportation (it is not included with the hotel).  Le Meridien is part of Starwood and they do not provide hotel email addresses easily, but luckily LMMC is active on social media so I sent them a facebook message and they responded very quickly.  The rates they offered were very competitive, so I booked the car service for all my transportation to/from the airport.  The hotel provided directions on where the car would meet us, and when we landed we followed the directions and the service was waiting for us.  The car service to and from the airport were not Le Meridien cars, but rather locally hired private taxis.  The payment could be made directly with the taxi or with the hotel, and each car was comfortable and clean. 

The hotel is located on one of the main thoroughfares  - Paseo de Reforma – is about a 10 minute walk to Bellas Artes and the historic district.  There are many restaurants and services either next to or near the hotel, and it is very accessible and safe to walk around the hotel.   You pull up to the hotel on the ground floor which has the concierge, a Starbucks, a waiting area for the transport, and elevators.  There are also circular stairs which take you up to the lobby level.  This level contains the check-in desks, the concierge desks, a bar/lounge, and elevators.  The hotel is laid out like a triangle, with the lobby and entrance at the tip of the triangle, thus it’s a bit smaller and compact.  Check in was efficient, and we were given our keys to our room.

Our room was located on the 14th floor, which is indicated as an SPG Guest level.  As you
get out of the elevator, there is a small area with a chair and amenities on shelves inside the wall.  The amenities include extra bottles of water, apples, newspaper, and miniature treats.  It was a nice gesture and another way of recognizing loyalty.  

The room itself is very large and spacious.  As you open the door, you enter into the sitting area.  On the left hand side is a large console with a TV on it, and a couch and chair facing the TV; the couch can be turned into a sofa bed.   There was a table in front of the couch, plus a lamp and a coffee table on either side of the couch.  On the other side of the room was a chaise lounge to sit, and next to that was a mini kitchenette – which had a sink, a microwave, a mini-fridge, and storage on the bottom plus a coffee maker, water bottles (complimentary and paid), and other amenities on top of the counter.  Across from the kitchenette was the bathroom.  The bathroom was very large and spacious as well.  It contained a large counter with a sink, bottles of water (complimentary),a toilet, and a shower.  The shower head was very powerful and provided a nice shower.   

In between the kitchenette and the bathroom was a door that led to the bedroom.  The bedroom was also spacious and has a lot of room to move around.  As you entered into the bedroom, there was a closet on the right-hand side and a desk with a TV stand next to it.  On the other side were two double beds with a nightstand in the middle.  The beds were comfortable and provided a nice and restful sleep for the night.  There were plenty of outlets around the room, and the nightstand had a plus + USB charging ports on it (very accessible and convenient).

Other hotel amenities that I used included wifi in the room, the business center, and the
concierge.  The free in-room wifi was a decent service and speed and you could connect as many devices as needed.  The business center was on the second floor next to the meeting rooms, and it was small and had older computers but it had all the basic services needed.  I also utilized the concierge at the hotel – and I had mixed interactions.  My conversations with the concierge prior to my arrival, to confirm the airport pick-up, were very convenient and efficient.  My conversations with the concierge at the hotel were also nice, but it was only when the concierge was available and that was not all the time.  There were times when I only wanted to reconfirm the airport pickup, and only the concierge could do that but they were not available (or it was too long to wait for them).  They were friendly, but I have had better concierge experiences (in fact, we went to another hotel for breakfast and their concierge provided better service in terms of information).  The hotel also has an indoor gym and meeting rooms that I was not able to try out.

Overall, it was a nice stay at the Le Meridien Mexico City.  The spacious and comfortable rooms plus the convenient location made it a nice.  This combined with the extra amenities as SPG member were well appreciated.  The only negatives were the car pickup (which had to be reconfirmed but was prompt and on-time each time) and the concierge interaction; but other than that a very pleasant stay. 

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